Representative - Employee Solutions - Temporary

AIR CANADA; Dorval; Sur place; CAD 65 000 - 80 000; Plein temps

Résumé du poste

Air Canada is seeking an Employee Solutions Representative to handle HR transactions and support employees, retirees, managers, and partners with timely assistance.

You will resolve issues via phone, email or HR systems, ensuring a positive employee experience and upholding confidentiality with discretion. Strong PeopleSoft and MS Office skills, plus bilingual English/French, are required.

Qualifications

• College diploma minimum.
• Knowledge of PeopleSoft and experience using it, an asset.
• Excellent judgment, confidentiality, tact and discretion at all times.
• Ability to work under pressure rapidly and accurately while prioritizing and maintaining service.
• Demonstrated customer service skills and diplomacy.
• Ability to work in a team-oriented environment.
• Excellent interpersonal and communication skills.
• Knowledge of payroll an asset.
• Bilingual (French and English).
• Ability to translate reports into understandable terms.

Responsabilités

• Provide excellent customer service by resolving issues or concerns raised by employees.
• Respond promptly to employee inquiries by phone, email, or HR transactions to ensure a positive employee experience.
• Supervise workload of the Employee Services and Employee Solutions teams and set priorities.
• Monitor KPIs by tracking schedules, call and request volume, and resource availability.
• Support specialists during learning periods and assist with urgent cases.
• Ensure quality work via regular audits and high standards.
• Identify process gaps and propose improvements to the customer service experience.
• Collaborate with other HR sectors to resolve HR cases and meet client needs.
• Maintain communication with internal stakeholders to resolve complex issues.

Connaissances

Customer service

Discretion

Bilingual (English/French)

Communication skills

Teamwork

Prioritize under pressure

PeopleSoft knowledge

MS Office proficiency

Diplomacy

Formation

College diploma

Outils

PeopleSoft

MS Office

Description du poste

Belonging to Air Canada is about belonging to a Canadian symbol, Air Canada recently voted best airline in North America. Take your career to new heights by joining our innovative and diverse team at the forefront of passenger air transport.

The Employee Solutions Representative will be responsible for all general HR transactions, in addition to providing employees, retirees, managers, and other internal and external partners with the assistance they need regarding human resources matters.

Responsibilities:

• Provide excellent customer service by taking charge of resolving issues or concerns raised by employees.
• Provide prompt responses to employee inquiries by phone, email, or HR transaction, particularly concerning concerns or problems, to ensure a positive employee experience.
• Supervise the workload of the Employee Services and Employee Solutions teams, and determine priorities or urgent processing required.
• Ensure the achievement of key performance indicators by monitoring schedules, deadlines, call and request volume, available resources, and schedule requirements, etc.
• Support specialists throughout their learning period.
• Support the team in processing urgent cases and provide guidance as needed.
• Ensure that the quality of work supports the team's strategic plan by establishing high quality standards through regular audits.
• Identify process gaps and propose solutions to improve the customer service experience.
• Work closely with many other HR sectors to resolve HR cases and meet client needs.
• Maintain communication with internal HR stakeholders to ensure the resolution of more complex issues.

Qualifications

• College diploma minimum, and relevant experience
• Knowledge of PeopleSoft and experience using it, an asset
• Excellent judgment, respect for confidentiality, and a keen sense of tact and discretion at all times in interactions with employees and delicate situations
• Ability to work under pressure rapidly and accurately as well as to prioritize, while maintaining superior customer service
• Demonstrated customer service skills and a keen sense of diplomacy
• Ability to work in a team-oriented environment
• Excellent interpersonal and communication skills
• Ability to quickly learn to use new systems
• Strong computer skills related to Microsoft Office suite (Word, Outlook, PowerPoint, and Excel); ability to process data and produce correspondence, reports, and other documents
• Ability to translate reports and requests into easily understandable terms
• Knowledge of payroll, an asset
• Bilingual (French and English)
• Ensure that the quality of work supports the team's strategic plan by establishing high quality standards through regular audits.
• Identify process gaps and propose solutions to improve the customer service experience.
• Work closely with many other HR sectors to resolve HR cases and meet client needs.
• Maintain communication with internal HR stakeholders to ensure the resolution of more complex issues.

Employment Conditions:

Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining work permits, visas, or other necessary authorizations. Proof of eligibility must be provided prior to the start date.

Language Requirements

Bilingualism (English and French).

Diversity and Inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment that highlights the unique contribution of our employees to the success of our company.

As an equal opportunity employer, we encourage diverse applications so that we can have a varied workforce representative of our customers and the communities where we live and offer our services.

Air Canada thanks all candidates for their interest, but only those selected for an interview will be contacted.