Advisor - Workplace Practices - International Network

AIR CANADA; Dorval; On-site; CAD 60,000 - 85,000; Full time

Job summary

Air Canada seeks a seasoned professional to support its Workplace Practices and Investigations Office in health and safety related to harassment and violence prevention. You will handle intake, assessment, and administration of cases, coordinate investigations, and draft formal reports for ongoing prevention and culture improvement.

The role requires three years of relevant experience, a degree in law or related field, and fluency in English and French.

Qualifications

• At least three years of relevant experience in investigations, complaint handling, employee relations, workplace conflict resolution, mediation, labor relations, or a related field.
• Degree in law, paralegal studies, labor relations, industrial relations, human resources, or another relevant discipline.
• Fluency in English and French, both oral and written; additional language is an asset.
• Training or experience in trauma-informed interview techniques, workplace violence and harassment investigations, or related methods.
• Interview and interpersonal skills, including relationship-building, asking effective questions, and handling difficult conversations.
• Proven ability to write organized, objective, concise, and reasoned reports and professional correspondence.
• Ability to handle highly sensitive information with discretion, judgment, and confidentiality.
• Excellent organizational, communication, and time management skills; ability to manage multiple cases and deadlines.
• Collaborative yet independent; able to work within a multidisciplinary team.
• Willingness to travel by air, including overnight, as needed.

Responsibilities

• Provide intake, assessment, administrative management, and resolution of harassment, discrimination, violence, retaliation, and workplace conflict cases.
• Supervise and support case management related to complaints; coordinate investigations and draft reports.
• Maintain case records, coordinate evidence collection, and ensure regulatory deadlines are met.
• Communicate with stakeholders to ensure fair, timely, and compliant resolutions; participate in prevention initiatives.
• Lead data analysis of international workplace behavior data; develop reports on volume, types, and timelines.
• Identify risks and opportunities; support training, awareness initiatives, and policy improvements.
• Support management in conflict resolution and participate in team meetings and professional development.

Skills

Bilingual English/French

Interpersonal skills

Organizational skills

Conflict resolution

Communication

Education

Degree in law or related field

Tools

Microsoft Copilot

Job description

Belonging to Air Canada is akin to belonging to a Canadian symbol, Air Canada recently voted best airline in North America. Take your career to new heights by joining our innovative and diverse team at the forefront of passenger air transport.

The incumbent in this position provides support to Air Canada's Workplace Practices and Investigations Office (WPIO) regarding health and safety practices essential to the prevention of harassment and violence in the workplace.

Reporting to the Senior Manager - Workplace Practices and Investigations - International Network, the incumbent provides support for the intake, assessment, administrative management, and resolution of cases related to harassment, discrimination, violence, retaliation, and workplace conflict. They supervise and support case management functions regarding complaints relating to (sexual) harassment, (sexual) violence, and discrimination. The successful candidate maintains records, coordinates investigations, conducts low-complexity investigations, drafts reports and correspondence, ensures compliance with regulatory deadlines, communicates with stakeholders to ensure a fair, timely, and compliant resolution of complaints, and participates in education, awareness, and violence and harassment prevention initiatives in the workplace.

Responsibilities:

Complaint Intake and Case Administration

• Receive, sort, and log complaints relating to workplace harassment, discrimination, violence, retaliation, and conflict.
• Organize initial assessment meetings and gather relevant information from complainants.
• Maintain accurate and complete case records in accordance with policies, regulatory requirements, and privacy requirements.
• Track milestones, deadlines, and procedural requirements of cases.
• Draft and send acknowledgments, administrative correspondence, and case-related communications.
• Ensure the coordination of the collection, organization, and preservation of documentary evidence.
• Collaborate with managers, Human Resources, Labor Relations, union representatives, occupational health and safety committees, and other stakeholders as appropriate, while respecting confidentiality and independence.

Case Management and Prevention Initiatives

• Maintain accurate, complete, and up-to-date case files in the Workplace Practices and Investigations Office case management system.
• Monitor cases assigned while respecting established deadlines and milestones, and proactively support the progression of cases.
• Support data collection, case tracking, trend analysis, and reporting to inform prevention initiatives and continuous improvement.
• Identify emerging trends, risks, and opportunities to support workplace awareness and prevention, as well as culture enhancement.
• Participate in workplace violence and harassment education, awareness, training, and prevention initiatives.
• Support work climate assessments and other prevention activities, as needed.
• Support local management in conflict resolution and facilitate this process, as needed.
• Participate in team meetings, case consultations, peer learning, and professional development activities.
• Contribute to special projects and other initiatives of the Workplace Practices and Investigations Office, as assigned.

Data Analytics and Prevention

• Lead the analysis of international data relating to workplace behaviors, harassment, violence, and misconduct to identify emerging risks, trends, and hot spots within organizations.
• Develop reports to better understand the volume of complaints, types of allegations, distribution across workplaces, reporting lines, resolution timelines, and outcomes.
• Translate data and lessons learned from complaints and investigations into actionable recommendations aimed at strengthening prevention, accountability, and corporate culture.
• Identify areas of increased risk and recommend targeted interventions, including training, awareness initiatives, management action, and policy improvements.
• Monitor the effectiveness of prevention and corrective measures using data-driven performance indicators and assessments of continuous improvement initiatives.

Qualifications

• At least three years of relevant experience in investigations, complaint handling, employee relations, workplace conflict resolution, mediation, labor relations, human resources, law, or a related field.
• Degree in law, paralegal studies, labor relations, industrial relations, human resources, or another relevant discipline.
• Fluency in English and French, both oral and written. Knowledge of an additional language is considered an asset.
• Training or experience in trauma-informed interview techniques, workplace violence and harassment investigations, or related investigative methods.
• Interview and interpersonal skills, including the ability to build relationships, ask appropriate effective and exploratory questions, manage difficult conversations, and interact professionally with individuals involved in sensitive or highly conflictual situations.
• Proven ability to write organized, objective, concise, and reasoned reports, as well as professional correspondence.
• Proven ability to handle highly sensitive information—whether personal, medical, labor relations, or workplace related—with discretion, judgment, and strict confidentiality.
• Excellent organizational, communication, and time management skills, and ability to manage multiple cases at once, prioritize competing demands, meet established deadlines, and proactively identify barriers to timely completion.
• Collaborative skills and proven ability to contribute effectively within a multidisciplinary team while maintaining independence.
• Ability to receive, integrate, and apply feedback resulting from coaching, quality assurance, and professional development activities.
• Ability and willingness to travel by air, including overnight, as needed.

Assets

• Experience using Microsoft Copilot or other approved productivity technologies.
• Experience in the airline or transportation industry.
• Training on workplace investigations or a recognized investigation certificate.
• Training or experience in trauma-informed interview techniques, workplace violence and harassment investigations, or related investigative methods.
• Training, accreditation, or certification in mediation.
• Experience conducting legal, legislative, regulatory, case law, or policy research, and applying findings to workplace issues.
• Experience managing sensitive, highly conflictual, or complex situations in the workplace.
• Experience implementing workplace training, awareness, or prevention initiatives.

Employment Conditions:

Candidates must be eligible to work in the country concerned at the time a job offer is made and are responsible for obtaining work permits, visas, or other necessary authorizations. Proof of eligibility must be provided before the start date.

Language Requirements

Bilingualism (English and French).

Diversity and Inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding workplace that showcases the unique contribution of our employees to our business success.

As an equal opportunity employer, we encourage diverse applications so that we can build a workforce that is varied and representative of our customers and the communities where we live and offer our services.

Air Canada thanks all candidates for their interest, but only those selected for an interview will be contacted.