Representative - Customer Service

Wesco; Richmond; On-site; CAD 33,000 - 41,000; Full time

Job summary

Wesco in Canada is hiring a Customer Service Representative to support customers and internal teams with order-related activities, inquiries, reporting, and administration. You will serve as a key contact to ensure orders, returns, and requests are handled accurately and efficiently.

Responsibilities include resolving issues, tracking orders, creating reports in Excel, processing RAs, and delivering proactive updates to enhance the customer experience.

Qualifications

• High School degree or equivalent required; college diploma preferred.
• 2–4 years of relevant experience in customer service.
• Strong interpersonal and written/verbal communication skills.
• Detail oriented and able to work under pressure.

Responsibilities

• Answer questions, concerns, account inquiries and handle complaints.
• Research and resolve customer problems, liaising with other departments when needed.
• Track and monitor customer orders, ensuring timely follow-up.
• Prepare, maintain, and analyze reports using Excel and internal systems.
• Process Return Authorizations (RAs) and coordinate resolution with internal teams.
• Provide proactive updates to ensure a positive customer experience.

Skills

Customer service

Communication

Attention to detail

MS Word

Excel

Email

Education

High School Degree or Equivalent

College Diploma preferred

Tools

MS Word

Excel

Job description

Job Description

The Customer Service Representative is responsible for providing exceptional support to customers and internal teams by managing order-related activities, customer inquiries, reporting, and administrative processes. This role serves as a key point of contact for customers and helps ensure orders, returns, and requests are handled accurately and efficiently.

Job Description

The Customer Service Representative is responsible for providing exceptional support to customers and internal teams by managing order-related activities, customer inquiries, reporting, and administrative processes. This role serves as a key point of contact for customers and helps ensure orders, returns, and requests are handled accurately and efficiently.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Track and monitor customer orders, ensuring timely follow-up and resolution of issues.
• Prepare, maintain, and analyze reports using Microsoft Excel and other internal systems.
• Process Return Authorizations (RAs) and coordinate resolution with internal teams.
• Provide proactive updates and support to ensure a positive customer experience.

Qualifications

• High School Degree or Equivalent required
• College Diploma preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

Compensation Details: $23.79 - $29.74 Per Hour
This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.
For eligible positions, compensation may include participation in a bonus or sales incentive plan,subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.
In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here .

About The Team

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.