Representative, Customer Service

Bombardier Transportation GmbH; Dorval; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading aerospace company is seeking a Representative, Customer Service to enhance client experiences in a dynamic, 24/7 operational environment. As a crucial point of contact, you will manage inquiries, ensure customer satisfaction, and use technical tools effectively. Join a collaborative team where your contributions can make a significant impact, and enjoy a variety of benefits while helping us set excellence standards.

Benefits

Comprehensive insurance plans

Retirement savings plan

Employee Assistance Program

Qualifications

• 2-4 years of customer service experience, preferably in call centers.
• Excellent command of English; functional French required.
• Willingness to work a 24/7 schedule.

Responsibilities

• Field customer inquiries and process orders effectively.
• Manage customer accounts to ensure satisfaction.
• Resolve invoice issues and exceed customer satisfaction targets.

Skills

Customer Focus

Adaptability

Team Player

Tech Proficiency

Aerospace Insight

Education

College degree in business administration, hospitality, or relevant technical field

Tools

SAP

Zendesk

Salesforce

Job description

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When applicable, Bombardier promotes flexible and hybrid work policies.

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Retirement savings plan
• Employee Assistance Program

In this pivotal role, you’ll be the first point of contact for our valued customers. Your mission? Fielding calls, handling inquiries, and processing orders with precision and efficiency. Whether it’s a spare part request or an aftermarket query, you’ll be the go-to problem solver.

Customer-Centric Excellence
• Account Management: Take charge of customer accounts, ensuring top-tier service and satisfaction.
• Invoice Resolution: Dive into the details of transactions, ensuring seamless processes.
• Targets and KPIs: Exceed expectations in output quality and customer satisfaction.
• Brand Ambassadorship: Every interaction is an opportunity to showcase Bombardier’s brand.


This position is a 24/7 schedule operations environment, and you are to be ready to work on different shifts and during holidays.

How to thrive in this role? Skills, knowledge & experience :

• Education: A college degree in business administration, hospitality, or a relevant technical field.
• Experience: 2-4 years of customer service experience (call center experience is a plus).
• Tech Proficiency: Strong computer skills and familiarity with current technology.
• Language Skills: Excellent command of the English language (both written and spoken). Functional French is also required.
• Adaptability: Thrive in a changing environment.
• Customer Focus: Deliver impactful experiences consistently.
• Team Player: Collaboration is your strength.
• Aerospace Insight: After-sales customer service experience (preferred).
• Tech Toolbox: Familiarity with Bombardier’s software tools (SAP, Zendesk, Salesforce, etc.) is advantageous.

Please note: You don’t need all the skills, knowledge, and experience listed for this position! We’re not looking for the perfect candidate, we’re looking for great talent and resourcefulness.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

JobRepresentative, Customer Service

Primary LocationAdministrative Centre (CA)

OrganizationAerospace Canada

ShiftDay job

Employee StatusRegular

Requisition 7617 Representative, Customer Service