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Thecentermemphis in Montreal is hiring a Delivery Representative to meet customer needs through up-selling and superior service while proactively managing all route responsibilities. Reports to the District Manager.
You will safely operate a delivery vehicle, process payments, ensure timely deliveries and maintain route paperwork, while supporting promotions and maintaining accurate inventories. A valid license and clean driving record are required.
Job Category : Canada
Showing 1 location
Montreal | QLMON
2500 Senkus
Montreal, QC H8N 2X9, CAN
Job Summary:
The Delivery Representative meets our customers needs through up-selling/cross-selling and provides superior customer service through proactively managing all route responsibilities. Performs other duties as required. Reports to the District Manager.
Essential Functions:
- Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.
- Handle and process customer payments. Keep route paperwork current.
- Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts. Service items such as facility maintenance products.
- Monitor and report competitive activity. Keep service agreements current and renewed.
- Return from route and off load soiled textiles in the receiving area of facility.
- Accurately prepare route paperwork and follow check-in procedure. Actively participate in promotions and contests, training and audits.
- Follow company policies and procedures regarding installation of new customers, managing customer needs and all aspects of service. Performance goals must be met on a regular basis.
- Ensure customer loyalty, retention and provide outstanding customer service. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
Additional Functions:
- May work with and support other service personnel as required by supervision.
Qualifications:
- Holds and maintains a valid Class 3 or Class 5 driver’s license.
- Have and maintain a driving record free of chargeable accidents, speeding or safety violations.
- Demonstrate excellent skills in the operation of vehicles and have a verifiable minimum one year experience of safe and successful driving.
- Demonstrate excellent skills in customer service and route sales.
- Knowledge of English is an asset, ability to comprehend and follow direction, as well as good time management skills and team player.
- Recognize colors, sizes and types of product and count, add and subtract accurately.
Education:
- High School graduation or similar experience.
Travel Requirements:
- Daily, by delivery vehicle within a route.
Typical Environmental Conditions:
- Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
- Indoor and outdoor areas of a typical industrial facility.
Typical Physical Activity:
- Physical Demands - sitting, grasping, driving, stooping, climbing stairs, moving carts up to 500 lbs, lifting up to 70lbs.
Compensation:
$24.00 per hour pay to start with increases at employment milestones
Commission bonus based on the total revenue of the route you work
Shows intense and eager enjoyment and interest
Devoted to a task or purpose with loyalty or integrity
Works well as a member of a group
Inspired to perform well by the chance to take on more responsibility
Inspired to perform well by the completion of tasks