Représentant(e) bilingue du service à la clientèle / Bilingual Customer Service Representative

BUNZ; Quebec; Hybrid; CAD 38,000 - 52,000; Full time

Job summary

Bunzl Canada Inc. is seeking a Telesales & Customer Service professional to educate customers on Bunzl products, answer questions, and place orders.

You will work with multiple software applications, assist with online ordering, and collaborate with sales, service, procurement, and logistics teams to ensure customer satisfaction. Must have 1–2 years of customer service experience, strong communication skills, and the ability to handle high-volume calls in a fast-paced environment.

Qualifications

• 1–2 years of customer service experience.
• Ability to handle escalated customer situations.
• Ability to work under pressure with tight deadlines and follow-up.
• Strong crisis management, problem-solving, administrative and organizational skills.
• Consultative selling skills.
• Fast learner with initiative and positive attitude.
• Ability to handle high-volume calls in a fast-paced environment.
• Proficient in Microsoft Office and Windows-based software.

Responsibilities

• Provide high-level customer service to clients and meet their needs.
• Enter orders accurately into the system and verify item pricing and availability.
• Support customers on our online ordering system and eCommerce tools.
• Process full sales orders including credit approval, invoicing, and filing.
• Perform administrative follow-up with purchasing and customers for back orders or special orders.
• Respond promptly to inquiries and requests across Bunzl’s product lines.
• Provide customers with quotes and keep up-to-date on promotions.

Skills

Customer service

Communication

Problem solving

Multitasking

Teamwork

Tools

Microsoft Office

Windows OS

Job description

Job Category : Telesales & Customer Service

Requisition Number : BILIN021256

• Full-Time
• Hybrid

Locations

Showing 1 location

• Pay or shift range:
  Not specified

Description

Your career path has many avenues available for you to succeed. Are you looking to advance at a rate that matches your ambition and skill set? At Bunzl, we understand and want to invest in you. With our multi-career options, you’ll not only be able to find the adventure you are looking for today but can be confident that new opportunities will be there for advancement in your future.

We seek to recruit and retain the right people who are passionate about our business, and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.

Do you like a face paced environment? Do you like to be part of the action, helping people, troubleshooting, and working with a fun group of people? We want to talk to you!

As a team member, you educate our customers on our products and services, answer questions, and place their orders. You will utilize and maintain multiple software applications including online order guides. You will be a key member of Bunzl’s internal team including sales, service, procurement, warehouse & shipping, and management all ensuring our customers’ needs are met.

Responsibilities:

• Provide our clients with high-level customer service meeting/exceeding their needs.
• Enter orders accurately into the system, checking for item accuracy and pricing, which can deviate from the client.
• Support customers on our online ordering eComm system.
• Full cycle sales order processing: sales order, credit approval, invoicing, and filing.
• Complete administrative work, following up with purchasing or getting back to customers, with back orders or special orders.
• Respond in an efficient and timely manner to inquiries and requests relating to our various products.
• Provide customers with simple quotes.
• Maintain current knowledge of all promotions.
• Related duties involving customer service contact, via telephone, email, fax, or regular mail.
• Must be able to work with minimal supervision, while being proficient and working in a team environment.

Requirements:

• Minimum 1-2 years of previous customer service experience.
• Proficient in dealing with escalated customer service situations.
• Ability to work under pressure, multitask with meticulous follow-up and tight deadlines.
• Solid crisis management, problem-solving, administrative and organizational skills are required.
• Consultative selling skills.
• Fast learner with initiative and a great work attitude.
• Ability to handle high-volume calls, and a fast-paced environment.
• Strong Computer Skills, including Microsoft Office and Windows-based software.

Bunzl Canada Inc. (bunzlcanada.ca ) provides the food and retail packaging, cleaning and hygiene products and equipment, safety and industrial supplies which keep over 58,000 Canadian businesses running optimally, every day. We bring our customers the advantage of global sourcing, product innovation and national scale combined with responsive local service and deep category expertise. Bunzl Canada is a certifiedGreat Place to Work ® . We are committed to creating an inclusive, equitable and positive working environment for all employees so that they experience a strong sense of belonging, while developing individually and professionally.Bunzl Canada is an operating company ofBunzl plc (BNZL.L), a FTSE100 company listed on the London Stock Exchange. With 27,000 employees in over 30 countries, our global presence spans the Americas, Europe, Asia Pacific, and the UK and Ireland. At Bunzl, you’ll findUnlimited Potential… Your Career - - Our Future!

Bunzl Canada has a tradition of commitment to equal employment opportunity. It is our established policy to attract and retain the best qualified people without regard to race, colour, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Qualifications

Behaviors

Preferred

Innovative

: Consistently introduces new ideas and demonstrates original thinking

Enthusiastic

: Shows intense and eager enjoyment and interest

Team Player

: Works well as a member of a group

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Self-Starter

: Inspired to perform without outside help

Flexibility

: Inspired to perform well when granted the ability to set your own schedule and goals