Représentant(e) aux ventes internes bilingue – Programmes gouvernementaux/Bilingual Inside Sale[...]

Konica Minolta Business Solutions Canada; Montreal (administrative region); On-site; CAD 48,490 - 69,704; Full time

Job summary

Konica Minolta Business Solutions Canada is seeking an inside sales professional to support Government of Canada departments under the WTD NMSO contract. You will handle inquiries, provide quotes, vet orders, and manage CRM activity to drive quarterly targets.

The role emphasizes compliance with contract terms, coordinating with pricing and program managers, and nurturing relationships with agencies to identify opportunities and upgrades while delivering excellent service.

Qualifications

• Must be eligible to obtain and maintain Secret Reliability Status with the Government of Canada.
• Ability to work independently and multi-task in a fast-paced environment.
• Professional and responsive sales oriented approach to all matters.
• Approach every opportunity to drive business growth.
• Experience with Government Sales and Contract Management.
• Experience in the IT or Office Equipment Industry preferred.

Responsibilities

• Support all incoming inquiries and requests from departments and agencies who utilize the WTD NMSO Contract.
• Provide customized price quotes to Government of Canada departments and agencies following the structure of the NMSO catalogue pricing model.
• Responsible for vetting all incoming NMSO orders to ensure accuracy of data.
• Collaborate with administrative team to process orders.
• Track and report order progress through to final deployment.
• Maintain contact with current customers to ensure client satisfaction as well as identify potential opportunities and upgrades. Notify appropriate KM resources of the opportunities.
• Effectively manage and develop relationships with various lead sources.
• Create and prioritize strategic target account lists and initiatives within defined departments and agencies.
• Provide prompt and diligent follow‑up of all sales leads.
• Maintain detailed account activity records in CRM.
• Support Federal Government Program Manager with day‑to‑day contract maintenance activities.
• Assist with Quarterly Catalogue Price Refresh Activities, working with Government Program Manager and Pricing team.
• Assist with catalogue maintenance as instructed.
• Prepare and report on sales activity within the WTD Catalogue.
• Monitor KM and competitive positions in all categories on the WTD Catalogue to ensure eligibility status.
• Assist the Account Manager and Government Program Manager with DISO related responses.
• Review data prior to uploading to Service Delivery Portal.
• Provide Service Delivery Portal training and assist clients with portal related questions.
• Represent Konica Minolta ethically to our clients to ensure all details of the sales transaction are accurately understood by both parties.
• Attend scheduled meetings with existing clients when requested to provide support and assistance with identified action items.
• As assigned
• Provide guidance and support to clients navigating portals and ordering processes.

Skills

Independent work

Multi-tasking

Sales oriented

Business growth

MS Office

Excel

Bilingual FR/EN

Government Sales

Contract Management

IT/Office Equipment industry knowledge

Education

Post-secondary education or equivalent

Tools

MS Office

Excel

Job description

Overview

Accountable for providing professional representation of Konica Minolta Products, Services & Solutions to prospective and existing customers specific to the Shared Service Canada WTD Printing Products National Master Standing Offer. The role will assist with the activities required to support the compliancy and deliverables as outlined in the contract terms and conditions as well as meet monthly, quarterly, and yearly targets. The position will support clients through phone, e‑mail, and portal activities each day assisting with the administration and support of the WTD contract.

Responsibilities

• Support all incoming inquiries and requests from departments and agencies who utilize the WTD NMSO Contract.
• Provide customized price quotes to Government of Canada departments and agencies following the structure of the NMSO catalogue pricing model.
• Responsible for vetting all incoming NMSO orders to ensure accuracy of data.
• Collaborate with administrative team to process orders.
• Track and report order progress through to final deployment.
• Maintain contact with current customers to ensure client satisfaction as well as identify potential opportunities and upgrades. Notify appropriate KM resources of the opportunities.
• Effectively manage and develop relationships with various lead sources.
• Create and prioritize strategic target account lists and initiatives within defined departments and agencies.
• Provide prompt and diligent follow‑up of all sales leads.
• Maintain detailed account activity records in CRM.
• Support Federal Government Program Manager with day‑to‑day contract maintenance activities.
• Assist with Quarterly Catalogue Price Refresh Activities, working with Government Program Manager and Pricing team.
• Assist with catalogue maintenance as instructed.
• Prepare and report on sales activity within the WTD Catalogue.
• Monitor KM and competitive positions in all categories on the WTD Catalogue to ensure eligibility status.
• Assist the Account Manager and Government Program Manager with DISO related responses.
• Review data prior to uploading to Service Delivery Portal.
• Provide Service Delivery Portal training and assist clients with portal related questions.
• Represent Konica Minolta ethically to our clients to ensure all details of the sales transaction are accurately understood by both parties. Promote prompt order processing and minimize the necessity for subsequent sales rep involvement.
• Attend scheduled meetings with existing clients when requested to provide support and assistance with identified action items.

Other Duties / Projects

• As assigned
• Provide guidance and support to clients navigating portals and ordering processes.

Qualifications

• Security Screening Requirement: The successful candidate must be eligible to obtain and maintain a Secret Reliability Status personal security clearance with the Government of Canada. Employment is conditional upon obtaining this status.
• Ability to work independently and multi‑task in a fast‑paced environment.
• Demonstrate high professional composure when managing urgent client escalations to ensure superior customer satisfaction.
• Professional and responsive sales orientated approach to all matters.
• Approach every opportunity to drive business growth.
• Proficiency in MS Office suite with a strong competence in Excel.
• Fully bilingual in French & English (preferred)
• Post‑secondary education or equivalent work experience.
• Former inside sales, tele sales or a call‑center experience is an asset.
• Experience and knowledge with Government Sales and Contract Management.
• Experience in the IT or Office Equipment Industry preferred.

Compensation Range: CAD $48,490.52 - CAD $69,704.00 annually.

Equal Opportunity Employer

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third‑party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, applications are reviewed by our recruitment team, who always make the final hiring decision.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.