Représentant(e) au service à la clientèle – Logistique / Customer Service Representative – Logistics

Energy Transportation Group; Montreal; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Group insurance including medical, vision and dental

Access to Telemedicine program

Strong career progression

Recognition Program with benefits

Job summary

Energy Transportation Group is seeking a Client Success Representative for its LaSalle team. This in-office role involves managing client interactions, ensuring order entry using TMS, and providing shipment updates. Candidates should have at least 2 years of customer service experience in the transport industry and must be fluent in both French and English.

Join a company recognized for its rapid growth and excellent work environment, with ample opportunities for career progression and a variety of employee benefits including group insurance and access to Telemedicine.

Qualifications

• Minimum 2 years of experience in Customer Service in transport/logistics.
• Strong customer service skills and ability to resolve issues satisfactorily.
• Ability to thrive under pressure and multi-task effectively.

Responsibilities

• Perform order-entry using Transportation Management System (TMS).
• Coordinate with shippers and consignees to meet client requirements.
• Manage client portals and provide timely updates on shipment status.

Skills

Customer service orientation

Problem-solving

Fluency in French

Fluency in English

Job description

Job Overview

ENERGY Transportation Group is currently looking to add a Client Success Representative to its LaSalle team. Please note this is an in‑office position.

Le Groupe de Transport ENERGY est actuellement à la recherche d'un Représentant(e) au service à la clientèle pour rejoindre son équipe de LaSalle. Prendre note qu'il s'agit d'un poste en présentiel.

Core Responsibilities

• Order‑entry using Transportation Management System (TMS).
• Follow shipments throughout the transit time to ensure full visibility.
• Confidently problem‑solve issues such as missed pick‑up, late delivery, damaged freight or incorrect billing.
• Escalate any unresolved issues that may arise.
• Coordinate with shippers and consignees to meet all client requirements.
• Manage client portals, providing timely updates to keep clients informed of shipment status.
• Work with the Finance Department to ensure the billing cycle can be completed.

Requirements

• Minimum 2‑year experience in Customer Service in the transport/logistics industry, ideally.
• Quality/customer focus, empathy, and an ability to maintain and build lasting relationships — a must.
• Strong customer service skills and the ability to satisfactorily resolve all issues.
• Strong problem‑solving and decision‑making abilities.
• Quick learner who is successful at multi‑tasking.
• Ability to thrive under pressure while delivering solutions that exceed customer expectations.
• Must be available to work one full weekend per month from 8:00 AM – 5:00 PM.
• Fluency in French and English, oral and written, is required (since we do business with clients based in Canada and the United States, knowledge of both languages is not only important but a major asset).

Benefits

• Great work environment in a growing company.
• Company recognized as Canada’s Best Managed Companies program.
• Company that has undergone rapid growth 5 years in a row – Canada’s Top Growing Companies by the Globe & Mail.
• Company certified as a Top Fleet Employer by Trucking HR Canada.
• Company certified as a Great Place to Work® Canada & Quebec.
• Strong career progression available within the company.
• Group insurance including medical, vision and dental.
• Free access to our Telemedicine program.
• Years of Service Recognition Program with linked benefits – Group RRSP.

Equal Employment Opportunity Statement

At Energy Transportation Group, we are committed to fair, transparent, and inclusive hiring practices. We are an equal‑opportunity employer and consider all qualified applicants regardless of race, gender, age, disability, sexual orientation, or any other protected status. We embrace diversity, believing it drives innovation and strengthens our teams. To enhance our recruitment process, we use AI‑driven tools to assist in resume screening and candidate matching based on qualifications and experience. However, all hiring decisions are made by our HR team to ensure fairness and eliminate bias. If you require accommodations at any stage of the hiring process, please let us know, and we will be happy to assist. Your privacy is important to us. Personal information shared during recruitment is used solely for hiring purposes and handled in compliance with data protection laws.