Repair Planner (Scarborough West)

Holdings LLC; Toronto; On-site; CAD 63,000 - 85,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Prescription Drug, Dental & V

RRSP with company match

Vacation time

Career Growth

Ongoing Training

Professional atmosphere

Voluntary Daily Pay

Job summary

Assured Automotive is seeking a Collision Repair Planner to coordinate vehicle repairs from intake to delivery. You will work with technical teams, clients, and insurance partners to establish precise repair strategies, schedules, and quality standards in a high-volume environment.

The role emphasizes effective communication, prioritization, and customer satisfaction, with opportunities for career growth and a strong benefits package.

Qualifications

• Requires high school diploma or equivalent.
• Minimum 2 years experience in collision repair estimating or similar.
• Proficient with Audatex and Mitchell estimating software.
• I-CAR certification (Gold Class) or pursuing Gold Class.

Responsibilities

• Audit initial estimates and ensure compliance with Boyd procedures.
• Diagnose collision damage including structural and mechanical issues.
• Coordinate repair plans and schedules with teams and clients.
• Communicate customer requests to appropriate team members.
• Assign body technicians to jobs and coordinate parts/sublet repairs.
• Balance appraisals and ensure proper documentation in MIS.

Skills

Effective communication

Attention to detail

Task prioritization

Customer service oriented

Education

High School Diploma or equivalent

Tools

Audatex

Mitchell

I-Car Gold Class

Job description

Company: Assured Automotive

Great Teams Don't Happen by Accident

Built with Intent. Driven by YOU.

At Assured Automotive , our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Benefits That Drive Your Success

Assured Automotive offers comprehensive benefits as an industry leader, including:

• Competitive Pay
• Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
• RRSP with company match
• Annual Paid Vacation Time Off
• Career Growth Opportunities
• Ongoing Training
• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
• Voluntary Daily Pay option available

Job Description

At Assured Automotive , we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.

Job Summary

The Collision Repair Planner serves as a central figure in the restoration process, coordinating safe and efficient vehicle repairs to pre-accident status. This role involves active collaboration with technical teams, clients, and insurance partners to establish precise repair strategies and completion schedules. Success in this position requires maintaining rigorous quality standards while ensuring a professional and positive customer experience within a high-volume operational environment. Key requirements include the ability to effectively prioritize and manage multiple tasks simultaneously while contributing to a collaborative and supportive team culture.

Key Job Responsibilities

• Audits initial estimate and ensure compliance to Boyd Estimate Practice & Procedures. Conducts final repair plan meeting.
• Accurate diagnosis of the collision damage including structural and mechanical damage.
• Accurate diagnosis of refinishing operations.
• Communicates all customer requests and needs to appropriate team members.
• Assigns body technician(s) to specific jobs as required.
• Orders parts & arranges sublet repairs with vendors when required for each RO. Completes appraisals and supplements as required within 24 hours of delivery.
• Ensures proper work flow throughout the collision center with the production supervisor.
• Communicates clearly the repair process, and addresses all questions to ensure client's confidence.
• Maintains at least a 40% GP on all appraisals.
• Maintains a 50% Repair vs. Replace on all appraisals.
• Adheres to all required Insurance procedures, guidelines and programs.
• Utilizes daily insurance programs & tools (Progi/ APU/ ARMS/ ALLDATA /Progi Sync).
• Works with the production supervisor on any repair related concerns or supplements.
• Communicates updates with customers and insurance claims adjusters as required.
• Communicates and negotiates with insurance claims appraisers and image desk staff.
• Ensures proper file documentation in Management Information Systems (MIS).
• Daily balancing and blueprinting of the appraisals in MIS for file closing.
• Manages all final quality inspections on each vehicle prior to delivery.

Minimum Education and/or Experience Required for the Job

• High School Diploma or equivalent
• A minimum of 2 years previous experience of a collision repair estimating or a similar role
• Comprehensive knowledge of estimating software Audatex, Mitchell
• I-Car Registered (Gold Class) or I-Car Registered (working towards Gold Class certification)

Required Knowledge, Skills, & Abilities

• Communicates effectively, both verbally and in writing
• Strong attention to detail and a high degree of accuracy
• Ability to interpret work scope from vehicle estimates or work orders
• Comprehensive knowledge of vehicle repair practices
• Customer Service Oriented and strong organizational skills

Other Requirements Travel, physical requirements, etc. Effectively work in a fast-paced environment, demonstrating multi-tasking ability while working under pressure

Your Success is Our Priority

We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well‑being and financial goals, with medical, prescription drug, dental, and vision benefits effective after.

Compensation Details

Compensation: $63,000 - $85,000 per year
Compensation is commensurate with skill, education and experience.

" Great Teams Don't Happen by Accident "