Repair Planner (Scarborough West)

Boyd Group Services; Toronto; On-site; CAD 63,000 - 85,000; Full time

Benefits offered by this job

Medical, Prescription Drug, Dental &  

Vision

RRSP with company match

Annual Paid Vacation Time Off

Career Growth Opportunities

Ongoing Training

Professional Atmosphere, Great Working

Voluntary Daily Pay option

Job summary

Assured Automotive, part of The Boyd Group, seeks a Collision Repair Planner to coordinate repairs and schedules with teams, clients, and insurers in a high-volume collision center.

The role requires strong prioritization, attention to detail, and experience with Audatex/Mitchell; focuses on quality customer service and collaboration. Competitive compensation and benefits apply.

Qualifications

• Excellent communication, both written and verbal
• Strong attention to detail with high accuracy
• Ability to interpret work scope from estimates or orders
• Comprehensive knowledge of vehicle repair practices
• Customer service oriented with solid organizational skills

Responsibilities

• Audits initial estimate and ensures compliance with Boyd procedures. Conducts final repair plan meeting.
• Diagnoses collision damage including structural and mechanical issues; communicates requirements to the team.
• Assigns body technicians to jobs as needed.
• Orders parts and arranges sublet repairs; completes appraisals and supplements within 24 hours.
• Ensures smooth workflow in the collision center with production supervisor; communicates repair processes clearly.
• Maintains at least 40% gross profit on appraisals and 50% repair vs. replace ratio.
• Adheres to insurance procedures and uses required programs/tools.
• Coordinates with the production supervisor on repair concerns and supplements.
• Keeps customers and insurance adjusters updated; negotiates with appraisers and image desk staff.
• Ensures proper MIS documentation and daily balancing for file closing; oversees final quality inspections.

Skills

Effective communication

Attention to detail

Prioritize tasks

Customer service

Knowledge of vehicle repairs

Education

High School Diploma or equivalent

I-CAR Gold Class certification

Tools

Audatex

Mitchell

Job description

Company: Assured Automotive

Great Teams Don’t Happen by Accident

Built with Intent. Driven by YOU.

At Assured Automotive , our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Benefits That Drive Your Success Assured Automotive offers comprehensive benefits as an industry leader, including:

• Competitive Pay
• Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
• RRSP with company match
• Annual Paid Vacation Time Off
• Career Growth Opportunities
• Ongoing Training
• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
• Voluntary Daily Pay option available

Job Description:

At Assured Automotive , we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you’re looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.

Job Summary

The Collision Repair Planner serves as a central figure in the restoration process, coordinating safe and efficient vehicle repairs to pre-accident status. This role involves active collaboration with technical teams, clients, and insurance partners to establish precise repair strategies and completion schedules. Success in this position requires maintaining rigorous quality standards while ensuring a professional and positive customer experience within a high-volume operational environment. Key requirements include the ability to effectively prioritize and manage multiple tasks simultaneously while contributing to a collaborative and supportive team culture..

Key Job Responsibilities

• Audits initial estimate and ensure compliance to Boyd Estimate Practice & Procedures. Conducts final repair plan meeting.
• Accurate diagnosis of the collision damage including structural and mechanical damage. Accurate diagnosis of refinishing operations. Communicates all customer requests and needs to appropriate team members.
• Assigns body technician(s) to specific jobs as required.
• Orders parts & arranges sublet repairs with vendors when required for each RO. Completes appraisals and supplements as required within 24 hours of delivery.
• Ensures proper work flow throughout the collision center with the production supervisor. Communicates clearly the repair process, and addresses all questions to ensure client’s confidence.
• Maintains at least a 40% GP on all appraisals. Maintains a 50% Repair vs. Replace on all appraisals.
• Adheres to all required Insurance procedures, guidelines and programs. Utilizes daily insurance programs & tools (Progi/ APU/ ARMS/ ALLDATA /Progi Sync).
• Works with the production supervisor on any repair related concerns or supplements.
• Communicates updates with customers and insurance claims adjusters as required. Communicates and negotiates with insurance claims appraisers and image desk staff
• Ensures proper file documentation in Management Information Systems (MIS). Daily balancing and blueprinting of the appraisals in MIS for file closing. Manages all final quality inspections on each vehicle prior to delivery.

Minimum Education and/or Experience Required for the Job

• High School Diploma or equivalent
• A minimum of 2 years previous experience of a collision repair estimating or a similar role
• Comprehensive knowledge of estimating software Audatex, Mitchell
• I-Car Registered (Gold Class) or I-Car Registered (working towards Gold Class certification)

Required Knowledge, Skills, & Abilities

• Communicates effectively, both verbally and in writing
• Strong attention to detail and a high degree of accuracy
• Ability to interpret work scope from vehicle estimates or work orders
• Comprehensive knowledge of vehicle repair practices
• Customer Service Oriented and strong organizational skills

Other Requirements Travel, physical requirements, etc.

• Effectively work in a fast-paced environment, demonstrating multi-tasking ability while working under pressure

Great Teams Don’t Happen by Accident

Compensation Details:

Compensation:

$63,000 - $85,000 per year

Compensation is commensurate with skill, education and experience.

Your Success is Our Priority

We believe in investing in our people. From day one, you’ll join a professional atmosphere with great working conditions and dynamic leadership. You’ll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We’re dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Assured Automotive is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.