Repair Planner - ACX Wellington

Kelleher Ford; Guelph; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Vehicle purchase plan

Employee assistance

Company events

Professional development

Job summary

ACX Wellington in Guelph, ON is seeking a Repair Planner to assess vehicle damage and prepare accurate repair estimates. You will partner with clients, adjusters, and technicians to ensure efficient, high-quality repairs that meet OEM standards.

The role emphasizes client communication, detailed assessments, and adherence to safety and company policies, with a focus on delivering exceptional service in a fast-paced collision centre.

Qualifications

• 1+ year experience in a Collision Centre Estimator role.
• Professional and capable of providing exceptional client service.
• Strong communication skills with leadership and decision-makers.
• Excellent organizational skills and time management.
• Ability to manage priorities and meet deadlines.

Responsibilities

• Serve as a point of contact to clients during the entire repair process.
• Examine and evaluate vehicle damage to determine repair extent.
• Write comprehensive estimates and supplements for OEM repairs.
• Inspect vehicles for quality control throughout the repair process.
• Set client expectations and communicate repair plan and progress.
• Update clients on times, costs, and changes in status.
• Ensure compliance with policies, procedures and industry standards.
• Provide exceptional customer service and uphold safety culture.

Skills

Collision estimator

Verbal & written communication

MS Office (Word, Excel, PowerPoint)

Driver's license

Manual transmission driving

Organizational skills

Team player

Tools

MS Office

SharePoint

Job description

Position: Repair Planner
Collision Centre: ACX Wellington
Location: Guelph ON
Classification: Full time, Immediate vacancy

Part of a bigger team.

ACX Wellington is part of a leading national collision repair organization with operations across Canada, including home offices in Edmonton and Montreal and more than 30 OEM-certified collision centres across eight provinces. Certified by 28 global vehicle manufacturers, our commitment to safety, quality, and customer satisfaction is stronger than ever. The ACX brand reflects our dedication to precision and excellence, ensuring every vehicle is repaired efficiently and returned to its original factory standards

Your area of focus.

As an Repair Planner, you will play a crucial role in assessing vehicle damage and providing accurate cost estimates for repairs. You will work closely with customers, insurance adjusters, and technicians to ensure that all repairs are completed efficiently and to the highest standards.

What drives your day-to-day?

• Serve as a point of contact to clients during the entire repair process
• Examine and evaluate the client’s vehicle to determine the extent of damage including structural, body, mechanical, electrical and interior damage
• Write comprehensive estimates and supplements for comprehensive OEM repairs
• Inspect vehicles throughout the repair process for quality control to ensure the entire repair is completed to client, Insurance and OEM standards
• Set customer expectations of required processing procedures and communicate the repair plan
• Update and inform clients on completion times, costs and any possible changes regarding the status of the repair process
• Compliance with all corporate policies and procedures, proper repair procedures, legislative changes, and industry trends
• Provide exceptional customer service to our valued clients
• Demonstrate and champion a healthy and safe working environment

What are the must-haves…

• Minimum of 1 year experience in a Collision Centre Estimator role
• Ability to be professional and deliver exceptional service to clients
• Excellent verbal and written communication, combined with the ability to interact and gain the support of senior leadership and other decision makers
• Strong organizational and time management skills
• Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets
• A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments
• Detail oriented, self-motivated and resourceful
• Excellent skills in Word, Excel and PowerPoint. Highly skilled in standard office software (MS Office, SharePoint, etc.)
• Must possess a valid driver's license and a safe driving history
• Must be able to drive a manual transmission

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members.As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.