Repair Operations Coordinator (hybrid)

Kone México; Vancouver; Hybrid; CAD 66,000 - 86,000; Full time

Benefits offered by this job

Competitive salary

Flexible work schedule

RRSP / TFSA with employer contribution

Well-being program

Medical & dental insurance

Job summary

KONE Canada is seeking a Repair Operations Coordinator to support the Canada West district from the Greater Vancouver office. The role emphasizes coordinating quoted repairs, scheduling service activities, and maintaining strong customer communication.

The ideal candidate has 2+ years of customer service experience, is proficient with SAP, and comfortable with MS Word and Excel. This is a hybrid role with a focus on safety, quality, and teamwork in a dynamic environment.

Qualifications

• 2+ years of progressive and successful customer service experience.
• Proficient in MS Word and Excel.
• High School education or equivalent.

Responsibilities

• Book quoted repair orders and requisition parts.
• Schedule repairs and coordinate with customers and operations.
• Maintain operator on-call scheduler and support technicians.
• Update SAP records and assist with invoicing.
• Audit orders for completeness and accuracy.
• Assist with permit management and office supplies.

Skills

Customer service mindset

Well organized

Education

High School diploma or equivalent

Tools

SAP

MS Word

MS Excel

Job description

## Repair Operations Coordinator (hybrid)Apply: Delta: Full time: Posted Today: R0665030Founded in 1910*,* *KONE* is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an *innovation and sustainability* leader with repeated recognitions by *Forbes**,* Corporate Knights for clean capitalism and others. **Job Overview**Are you ready to make your next career move to join our team as our **Repair Operations Coordinator for** KONE Canada ? This role will support our Canada West district, and will sit at the Greater Vancouver office.* Do you enjoy working in a fast-paced environment and have the ability to multitask on a daily basis?* Are you able to collaborate with all levels of the organization to achieve business goals?* Do you thrive in areas where priorities change from time to time?* Are you skillful with technological tools such as Microsoft Office (Excel, Word, PowerPoint)?* Do you demonstrate a passion for quality and results?* Are you committed to promoting a safety culture in your team?If you answered a resounding YES to these questions, then we have an amazing opportunity for you! **Job Duties**As our **Repair Operations Coordinator**, you will provide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiate invoice down payments, requisition parts, follow-up with customers, and coordinate with Operations and customers to schedule planned repairs. The role interacts with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication. You will bring 2+ years of progressive and successful customer service experience to KONE along with an appetite for learning a new industry. A High School education or equivalent. Other Listed Duties as Needed* Perform general office work and administrative tasks related to the ongoing repair business of the branch.* Book quoted repair orders and requisition parts* Schedule quoted repair and quick quotes; collaborate with supervisors, customers, 3rd party entities, and regulatory bodies* Maintain Technician on-call Scheduler, for overtime calls for Technicians and Supervisors* Assist Service / Repair Supervisor* Audit completeness and accuracy of orders* Update SAP* Provide internal Technician support* Assist with permitting and permit management* Assist with invoice dispute and initiate invoices* Manage and order Office Supplies* Reporting functions for Branch Staff Meetings* Additional duties as assigned**Hiring Requirements*** Proficient in MS Word and Excel* Well Organized* Customer service mindsetAt KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation* We value your authentic self.* Collaborative, creative, and supportive work environment.* Passionate about safety, quality, and innovation* We care about the communities where we live and work.**Just some of our many benefits include:** * Competitive salary* Flexible work schedule* Opportunities to learn and grow* RRSP, RPP & TFSA with Employer RPP Contributions* Well-being Program* Medical, Prescription, Dental and Vision Insurance* Telehealth* Employee Family Assistance Program (EFAP)* Paid Time Off – Vacation, Sick, Personal and Holidays* Company Paid Life Insurance* Optional Life and AD&D Insurance* Optional Critical Illness* Company Paid Short-term Disability* Long-term Disability* Identity Theft Protection* Gym Discounts **Annual Base Pay Range:***The hiring range for this role is $65,800 – $86,415. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.* **Variable Compensation**KONE Annual Bonus plan at 7% Target Incentive (50/50) based on achievement of company goals and individual goals. Come share your passion and energy to make a positive impact at KONE for our customers and your career!