Rental Operations Coordinator

Herc Rentals; Mississauga; On-site; CAD 36,000 - 39,000; Full time

Benefits offered by this job

Health coverage

Pension plan

Employee stock purchase program

TFSA

Paid vacation

Sick days

Job summary

Herc Rentals in Mississauga is seeking a Senior Sales and Operations Coordinator to join our branch team. You will proactively answer questions, schedule deliveries, manage a portfolio of customers and optimize routes, while collaborating with territory sales reps to maximize revenue and customer satisfaction.

The ideal candidate will have a high school diploma or GED, experience with Rental Man and Salesforce, and the ability to lift up to 50 pounds.

Qualifications

• High school or GED; college degree preferred.
• Experience with Rental Man and Salesforce.com is an asset.
• Proficient in DOT regulations and load securing guidelines.
• Ability to operate indoors and outdoors as required.

Responsibilities

• Proactively answer and resolve customer questions.
• Schedule delivery and pickup of equipment; partner with drivers and vendors.
• Optimize driver routing and act as a DOT regulations expert.
• Support branch coordinators and assist territory sales reps.
• Manage a portfolio of customers and maximize revenue.
• Provide expert advice on equipment selection and operation.

Skills

Teamplayer

Customer service

Decision making

Self-starter

Lifts 50 lbs

Indoors/Outdoors

Education

High school or GED

College degree preferred

Tools

Rental Man

On the Go

Salesforce.com

Optimus

eApply

Job description

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 607 locations and has about 10,000 employees in North America as of June 30, 2026.

In Canada, Herc Rentals has a significant presence with multiple locations across the country. The company provides a wide range of equipment rental services to various industries, including construction, industrial, and government sectors. Herc Rentals is committed to supporting Canadian businesses by offering high-quality equipment and exceptional customer service. The company also focuses on safety and sustainability, ensuring that its operations comply with Canadian regulations and standards.

Job Purpose

The Senior Sales and Operations Coordinator is the first person you see when you walk into a Herc Rentalsbranch or dial a Herc Rentals phone number. The ideal person for this role is energetic, eager to help, and hungry to learn and grow their career.

In this role you will learn to...

• Take initiative and work autonomously
• Manage a profit and loss statement
• Effectively grow a diverse portfolio of customers
• Manage a fleet inventory mix
• Become a safety expert
• Be an expert in the equipment rental industry
• Be promoted and grow your career!

What you will do...

• Proactively answer and resolve customer questions
• Schedule delivery and pick up of equipment and become a trusted partner to the drivers and delivery vendors
• Optimize routing of drivers by being a DOT Regulations expert
• Aid and support the other coordinators at the branch
• Be a trusted partner to the territory sales representatives
• Manage a portfolio of customers
• Maximize revenue through superior customer service on all existi ng orders
• Finalize sales for both inbound and outbound calls
• Provide customers with expert advice on the selection, operation and maintenance of all the various types of equipment
• Generate, process, analyze and review the daily business reports
• Support all team members

Skills

• A Teamplayer who can pivot and adapt to priorities.
• Exceptional Customer Service Skills.
• Strong Decision Making/Judgement
• Self starter who takes Initiative
• Ability to safely lift up to 50 pounds frequently.
• Must be able to work indoors and outdoors when required of the job.
• Ability to perform repetitive tasks; stretch, turn, twist, and reach overhead; bend, crouch, squat, kneel, and stoop for extended periods of time.
• Ability to sit, stand, and walk for extended periods of time.

Requirements

• High school or GED required, College Degree preferred.
• Experience using, Rental Man, On the Go will be an asset.
• Proficient in DOT Regulations and load securement guidelines.
• Building fluency with Fleet, Procurement, and daily dashboard and branch manager checklists.
• Will Act as local expert on Optimus and pricing practices.
• Assist others with Salesforce.com
• Continue to open accounts and prescreen customers using eApply.
• 2 - 4 year of relatable experience preffered.
• A valid driver's license with a clean driving record.
• Ability to drive and operate multiple types of vehicles and equipment.
• Excellent verbal and written communication, with ability to problem solve.

Type: Replacement

Pay Range:$26 - $28 per hour

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Healthcare spending account
Smoking Cessation Program
Weight Loss Program
Herc Life Wellness Program
Building Your Financial Future
Company matched Pension Plan
Employee Stock Purchase Program
Registered Retirement Savings Plan
Non Registered Savings Plan
Tax Free Spending Account (TFSA)
Life & Work Harmony
Paid Vacation Time Off (Minimum 3 weeks)
Paid sick days
Military leave
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Mechanic Tool reimbursement of up to $500 per year
Auto & Home Insurance Discounts
Protecting You & Your Family
Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Disability Insurance
Critical Illness Insurance
Accident Insurance

Herc Rentals is an equal opportunity employer. Herc Rentals does not utilize Artificial Intelligence (AI) for sourcing or recruiting candidates.