Rental Office Administrator

PETERSON GROUP PROPERTI; Vancouver; On-site; CAD 57,000 - 62,000; Full time

Job summary

Peterson Group Property seeks a Rental Office Administrator to join Langara Gardens in Vancouver for a one-year contract. You will provide clerical, leasing, and administrative support for daily rental office operations and serve as a key contact for residents, prospective tenants, visitors, and staff.

The role includes reception support, showings, tenancy documentation, and maintaining records in Yardi and RentCafe.

Qualifications

• 2–3 years of customer service experience with multitasking and professionalism.
• Ability to work weekends during busy periods.
• Administrative experience including phones, records, invoices, and office coordination.
• Strong organization and communication skills.
• Discretion, confidentiality and sound judgment with sensitive information.
• Proficiency in Microsoft Office; Yardi or RentCafe experience is an asset.
• High school diploma; related post-secondary education is an asset.

Responsibilities

• Welcome and assist walk-in visitors, tenants, and employees in a friendly, respectful, and professional manner.
• Answer and direct incoming calls on a multi-line phone system, ensuring timely and accurate responses.
• Provide quality customer service and tenant relations by responding to inquiries and addressing service requests.
• Show vacant suites to prospective tenants and provide basic rental information as directed by the Rental Office Manager or Property Manager.
• Provide leasing support, including suite showings and related leasing activities.
• Prepare and process tenancy documents, notices, forms, and related materials.
• Enter and maintain information in Yardi, RentCafe, and other systems as required.
• Support office administration, including filing, tenant records, mail, and office supplies.

Skills

Customer service

Administration

Communication

Organization

Education

High school diploma

Post-secondary education (asset)

Tools

Microsoft Office

Yardi

RentCafe

Job description

Salary Range: $57,000.00 To $62,000.00 Annually

We are a Canadian real estate developer and investment group with a diversified portfolio spanning residential, commercial, and hospitality assets across North America. With over 65 years of experience and more than 23 million square feet owned, managed, or in development, we bring an integrated approach to creating places that endure. Guided by a commitment to making a meaningful difference, we build relationships that shape communities and drive long-term value. Our business spans development, investment, property management, and capital partnerships—each grounded in a shared purpose and a values-led culture defined by integrity, entrepreneurship, and respect. From a single building on Alberni Street to a growing portfolio of transformative projects, we continue to evolve while staying true to our roots as a family-led company. As we look ahead, we remain focused on enhancing life from within—creating spaces, experiences, and partnerships that stand the test of time.

Peterson is seeking a Rental Office Administrator to join the team at Langara Gardens in Vancouver for a one-year contract opportunity. In this role, you will provide clerical, leasing, and administrative support for the day-to-day operations of the rental office, while acting as a key point of contact for residents, prospective tenants, visitors, and employees. You will support reception and tenant services, assist with suite showings and leasing activities, prepare tenancy documentation and tenant communications, maintain accurate records in Yardi, RentCafe, and other systems, and help ensure the rental office runs smoothly and professionally. Weekend coverage may be required during busy periods, including peak leasing and month-end operational periods. This position is ideal for an organized, service-oriented administrator who enjoys working with people, managing competing priorities, and contributing to a positive residential community.

Key Responsibilities

• Welcome and assist walk-in visitors, tenants, and employees in a friendly, respectful, and professional manner.
• Answer and direct incoming calls on a multi-line phone system, ensuring timely and accurate responses.
• Provide quality customer service and tenant relations by responding to inquiries, addressing service requests, and escalating concerns when necessary.
• Show vacant suites to prospective tenants and provide basic rental information as directed by the Rental Office Manager or Property Manager.
• Provide leasing support, including suite showings and related leasing activities, as part of the day-to-day operations of the rental office.
• Prepare and process correspondence, tenancy agreements and addendums, parking and locker agreements, notices, forms, move-in/move-out documentation, monthly reports, traffic reports, memos, welcome packages, and other materials.
• Enter and maintain information in Yardi, RentCafe, and other systems as required, ensuring records are accurate, complete, and up to date.
• Support office administration, including filing, tenant records, rental applications, mail and deliveries, office supplies, meeting room bookings, minor bookkeeping items, security deposit returns, and tenant/community events.

What You Bring

• 2–3 years of customer service experience, with the ability to multitask, prioritize, and respond with professionalism and tact.
• Ability to work a flexible schedule, including weekend coverage during busy periods.
• Administrative experience, including phones, records, invoices, and office coordination.
• Strong organization, attention to detail, communication, and relationship-building skills.
• Discretion, confidentiality, and sound judgment when handling sensitive information.
• Proficiency in Microsoft Office; Yardi, RentCafe, or property management software experience is an asset.
• High school diploma; related post-secondary education is an asset.

We are an equal opportunity employer. Start challenging yourself today in an environment that embraces diversity and rewards innovation with competitive pay and great benefits. While we thank all candidates for their interest in joining our team, we will only contact those short-listed for an interview. Please note only Microsoft Word documents or PDFs will be accepted.

We are a Canadian real estate developer and investment group with a diversified portfolio spanning residential, commercial, and hospitality assets across North America. With over 65 years of experience and more than 23 million square feet owned, managed, or in development, we bring an integrated approach to creating places that endure. Guided by a commitment to making a meaningful difference, we build relationships that shape communities and drive long-term value. Our business spans development, investment, property management, and capital partnerships—each grounded in a shared purpose and a values-led culture defined by integrity, entrepreneurship, and respect. From a single building on Alberni Street to a growing portfolio of transformative projects, we continue to evolve while staying true to our roots as a family-led company. As we look ahead, we remain focused on enhancing life from within—creating spaces, experiences, and partnerships that stand the test of time.

Peterson is seeking a Rental Office Administrator to join the team at Langara Gardens in Vancouver for a one-year contract opportunity. In this role, you will provide clerical, leasing, and administrative support for the day-to-day operations of the rental office, while acting as a key point of contact for residents, prospective tenants, visitors, and employees. You will support reception and tenant services, assist with suite showings and leasing activities, prepare tenancy documentation and tenant communications, maintain accurate records in Yardi, RentCafe, and other systems, and help ensure the rental office runs smoothly and professionally. Weekend coverage may be required during busy periods, including peak leasing and month-end operational periods. This position is ideal for an organized, service-oriented administrator who enjoys working with people, managing competing priorities, and contributing to a positive residential community.

Key Responsibilities

• Welcome and assist walk-in visitors, tenants, and employees in a friendly, respectful, and professional manner.
• Answer and direct incoming calls on a multi-line phone system, ensuring timely and accurate responses.
• Provide quality customer service and tenant relations by responding to inquiries, addressing service requests, and escalating concerns when necessary.
• Show vacant suites to prospective tenants and provide basic rental information as directed by the Rental Office Manager or Property Manager.
• Provide leasing support, including suite showings and related leasing activities, as part of the day-to-day operations of the rental office.
• Prepare and process correspondence, tenancy agreements and addendums, parking and locker agreements, notices, forms, move-in/move-out documentation, monthly reports, traffic reports, memos, welcome packages, and other materials.
• Enter and maintain information in Yardi, RentCafe, and other systems as required, ensuring records are accurate, complete, and up to date.
• Support office administration, including filing, tenant records, rental applications, mail and deliveries, office supplies, meeting room bookings, minor bookkeeping items, security deposit returns, and tenant/community events.

What You Bring

• 2–3 years of customer service experience, with the ability to multitask, prioritize, and respond with professionalism and tact.
• Ability to work a flexible schedule, including weekend coverage during busy periods.
• Administrative experience, including phones, records, invoices, and office coordination.
• Strong organization, attention to detail, communication, and relationship-building skills.
• Discretion, confidentiality, and sound judgment when handling sensitive information.
• Proficiency in Microsoft Office; Yardi, RentCafe, or property management software experience is an asset.
• High school diploma; related post-secondary education is an asset.

We are an equal opportunity employer. Start challenging yourself today in an environment that embraces diversity and rewards innovation with competitive pay and great benefits. While we thank all candidates for their interest in joining our team, we will only contact those short-listed for an interview. Please note only Microsoft Word documents or PDFs will be accepted.

Monday to Friday with scheduled Saturday work required during peak month-end leasing and turnover periods.