Renewal Retention Specialist

Westland Insurance Group Ltd.; Northwestern Ontario; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading insurance provider in Northwestern Ontario is seeking a Renewal Retention Specialist to enhance client satisfaction and retention. This role requires a minimum of 2-3 years of Personal Lines insurance experience, exceptional organizational skills, and a client-first mentality. You will advocate for clients, provide tailored solutions, and deliver outstanding customer service. Join a diverse, inclusive team committed to professional growth, with competitive compensation and opportunities for development.

Benefits

Financial assistance for training

Flexible paid Values Days

Paid Volunteer Days

Qualifications

• 2-3 years of Personal Lines insurance experience in a client-oriented environment.
• Strong knowledge of P&C provincial underwriting criteria.
• Experience in claims handling and client inquiries.

Responsibilities

• Deliver superior customer service that promotes client retention.
• Act as a client advocate by identifying their needs and providing recommendations.
• Ensure quality service and professionalism at every customer interaction.

Skills

Customer first mindset

Organizational skills

Personal Lines insurance knowledge

Education

Insurance Broker Level 2 License

Job description

We’re searching for a Renewal Retention Specialist. Are you searching for new possibilities?

Westland Insurance Group Ltd. is growing and has a new opportunity for a Renewal Retention Specialist in our Kenora, Ontario office. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland!

Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work‑related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences.

Expected Compensation: The expected hourly hiring range for this role is $19.00 to $23.25, with a 35 hour work week. Your rate of pay will be determined based on your individual qualifications and experience, while considering internal equity.

Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work‑related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences.

Reason for Vacancy: This posting is to fill a current vacancy on our team.

Discover What’s Possible, With Westland.

The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. As we continue to open new doors, we’re inviting amazing people like you to join us.

As a Renewal Retention Specialist, you’re a collaborative insurance professional with a passion for the client experience and your team members. You will bring together your advanced personal lines insurance knowledge with strong technical skills to service clients’ full lifestyle portfolio for personal lines insurance needs.

Why You’ll Love Westland

• An open, flexible and welcoming workplace
• Plenty of opportunities to grow and learn
• Autonomy to drive your own success
• Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
• A total rewards program that takes care of your financial, physical, and mental health
• Flexible paid Values Days to celebrate days important to you
• Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients

Why We’ll Love You

• You’re a self‑starter as well as a perfect collaborator
• You’re a taskmaster with exceptional organizational skills and the ability to juggle multiple priorities
• Always think customer first, responding to internal/external clients in a timely & professional manner
• Minimum of 2-3 years of Personal Lines insurance experience in a service and client satisfaction‑oriented environment.
• Strong knowledge of P&C provincial underwriting criteria, portals, claims handling, handling of client inquiries
• Insurance Broker Level 2 License preferred

Once Here, You’ll

• Deliver superior customer service that promotes client retention
• Uncover clients’ business challenges and act as a client advocate identifying their needs and providing recommendations
• Assist clients with their insurance needs by utilizing basic knowledge of underwriting principles
• Ensure quality service and professionalism at every customer interaction
• Be a member of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds

As part of our commitment to transparency, we want to let you know that while our recruitment system includes AI capabilities, these are never used to screen, evaluate, or select candidates. The only AI functionality that Westland uses is for transcribing notes during candidate calls, and this occurs with your consent. These toolsaren'tused to make any hiring decisions throughout our recruitment process.

Want to get to know each other better? Send your resume our way.

You belong here; we strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open‑minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation.

At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants’ disability‑related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

If you require a disability‑related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at [e-mail]