Renewal Manager - Spanish

CGS (Computer Generated Solutions); Saint John; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in custom learning solutions is seeking a Renewals Manager to enhance customer retention and facilitate seamless subscription renewals. This role involves managing a portfolio of customers, developing relationships, and executing renewal strategies to minimize churn while identifying growth opportunities. Ideal candidates will possess strong communication skills and have a proven track record in a B2B SaaS environment.

Qualifications

• Proven experience in driving predictable renewals in B2B SaaS.
• Demonstrated success in customer relationship management.
• Effective communicator with strong interpersonal skills.

Responsibilities

• Drive customer retention by managing subscription renewals.
• Develop strong customer relationships and act as a trusted advisor.
• Identify customer risks and coordinate mitigation strategies.

Skills

Customer relationship management

Negotiation

Communication

Documentation

Tools

Salesforce

Job description

Renewal Manager - Spanish

Corporate Profile:

We provide custom learning solutions, channel partner enablement services and applications development. Since 1984, CGS has been delivering expert, cross-industry solutions across multiple platforms. To learn more about us, visit www.cgsinc.com

Job Role:

As a Renewals Manager, you will play a critical role in the customer journey, ensuring strong customer retention and seamless subscription renewals. Reporting to the Program Manager – Renewals Team, you will manage relationships with a portfolio of customers, focusing on renewing software agreements, minimizing churn, and identifying opportunities for growth. This role requires a proactive and results-driven individual who can balance strategic customer interactions with the execution of renewal processes.

Responsibilities:

• Drive customer retention by managing subscription renewals with a focus on maximizing gross retention rates and minimizing churn.

• Develop and maintain strong customer relationships, acting as a trusted advisor to align their business goals with renewal strategies.

• Identify customer risks and coordinate mitigation strategies to ensure renewals are completed successfully.

• Collaborate with internal teams, including Sales and Customer Success to create and execute renewal strategies that drive predictable and efficient outcomes.

• Evaluate customer license usage, complete true-up requirements, and ensure renewal quotes accurately reflect customer needs.

• Manage renewal processes with precision, including liaising with customers to secure purchase orders and complete necessary deal approvals.

• Leverage customer analytics and metrics to inform renewal strategies and identify opportunities for upsell or cross-sell.

• Strong documentation skills will be required.

Qualifications:

• Proven experience in driving predictable renewals throughout the lifecycle and meeting or exceeding retention targets in a B2B SaaS or subscription-based environment.

• Demonstrated success in managing customer relationships in roles such as Renewals Manager, Customer Success Manager, or equivalent.

• Strong understanding of subscription go-to-market (GTM) approaches for customer success and renewals.

• Effective communicator with strong interpersonal, negotiation, and presentation skills.

• Self-motivated and results-oriented, with a focus on delivering exceptional customer outcomes.

Preferred Skills and Experience:

• Experience working with technical products, particularly within DevOps, software development lifecycle, or application development environments.

• Familiarity with Salesforce or other CRM tools for managing customer data and tracking renewal performance. Accurate Salesforce entries will be essential.

• Ability to identify customer risks and growth opportunities, delivering strategic recommendations to internal stakeholders.

• A proactive mindset, with the ability to balance strategic and operational responsibilities effectively.