Renewal Manager - Spanish

CGS; Saint John; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading company in custom learning solutions is seeking a Renewals Manager. This role is pivotal in ensuring customer retention and successful subscription renewals. Candidates should have proven experience within a B2B SaaS environment, emphasizing proactive customer engagement and effective relationship management. Join a dynamic team where your strategic contributions will drive growth and success.

Qualifications

• Proven experience in managing renewals in a B2B SaaS environment.
• Strong understanding of customer success strategies.
• Effective communicator with negotiation skills.

Responsibilities

• Manage subscription renewals and customer relationships.
• Identify risks and create mitigation strategies.
• Collaborate with internal teams for renewal strategies.

Skills

Customer retention

Negotiation

Interpersonal skills

Documentation skills

Salesforce proficiency

Tools

Salesforce

Job description

Renewal Manager - Spanish Corporate Profile : We provide custom learning solutions, channel partner enablement services and applications development. Since 1984, CGS has been delivering expert, cross-industry solutions across multiple platforms. To learn more about us, visit www.cgsinc.com Job Role : As a Renewals Manager, you will play a critical role in the customer journey, ensuring strong customer retention and seamless subscription renewals. Reporting to the Program Manager – Renewals Team, you will manage relationships with a portfolio of customers, focusing on renewing software agreements, minimizing churn, and identifying opportunities for growth. This role requires a proactive and results-driven individual who can balance strategic customer interactions with the execution of renewal processes. Responsibilities :

• Drive customer retention by managing subscription renewals with a focus on maximizing gross retention rates and minimizing churn.
• Develop and maintain strong customer relationships, acting as a trusted advisor to align their business goals with renewal strategies.
• Identify customer risks and coordinate mitigation strategies to ensure renewals are completed successfully.
• Collaborate with internal teams, including Sales and Customer Success to create and execute renewal strategies that drive predictable and efficient outcomes.
• Evaluate customer license usage, complete true-up requirements, and ensure renewal quotes accurately reflect customer needs.
• Manage renewal processes with precision, including liaising with customers to secure purchase orders and complete necessary deal approvals.
• Leverage customer analytics and metrics to inform renewal strategies and identify opportunities for upsell or cross-sell.
• Strong documentation skills will be required. Qualifications :
• Proven experience in driving predictable renewals throughout the lifecycle and meeting or exceeding retention targets in a B2B SaaS or subscription-based environment.
• Demonstrated success in managing customer relationships in roles such as Renewals Manager, Customer Success Manager, or equivalent.
• Strong understanding of subscription go-to-market (GTM) approaches for customer success and renewals.
• Effective communicator with strong interpersonal, negotiation, and presentation skills.
• Self-motivated and results-oriented, with a focus on delivering exceptional customer outcomes. Preferred Skills and Experience :
• Experience working with technical products, particularly within DevOps, software development lifecycle, or application development environments.
• Familiarity with Salesforce or other CRM tools for managing customer data and tracking renewal performance. Accurate Salesforce entries will be essential.
• Ability to identify customer risks and growth opportunities, delivering strategic recommendations to internal stakeholders.
• A proactive mindset, with the ability to balance strategic and operational responsibilities effectively.