Remote VoIP Network Engineer

Placements24; Kimberley; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Retirement savings options

Professional development

Job summary

Placements24 is seeking a skilled Remote VoIP Network Engineer to design, implement, and maintain enterprise VoIP networks for a global client base. You will work with SIP, H.323, SBCs, and gateways to ensure high-quality voice services across distributed environments.

As a remote-first role, you will monitor performance, troubleshoot advanced issues, and develop comprehensive documentation while collaborating with IT and security teams.

Qualifications

• Bachelor's degree in Computer Science, Telecommunications Engineering, or related field.
• Minimum 5 years of VoIP network engineering experience.
• Strong knowledge of VoIP protocols, IP networking, QoS, and signaling.

Responsibilities

• Design, deploy, and manage enterprise VoIP networks.
• Configure and maintain VoIP gateways, PBXs, SBCs.
• Monitor call quality and implement QoS strategies.
• Troubleshoot VoIP issues remotely.
• Create network diagrams and documentation.
• Collaborate with IT and security teams.
• Stay current with VoIP technologies and best practices.
• Participate in on-call rotations for 24/7 support.
• Evaluate new VoIP technologies and vendor solutions.

Skills

VoIP protocols

SIP/RTP/RTCP

IP networking

QoS

Firewall traversal

BGP

OSPF

SBCs

CallManager

Asterisk

BroadSoft

Education

Bachelor's degree in CS/Telecommunications

Tools

Cisco CallManager

Asterisk

BroadSoft

Audiocodes SBC

Oracle SBC

Job description

About the Role

Our client, a leading innovator in unified communications, is seeking a skilled and experienced Remote VoIP Network Engineer to join their fully remote team. This position is critical for designing, implementing, and maintaining our Voice over IP (VoIP) network infrastructure, ensuring seamless and high-quality voice communication services for our global client base. You will leverage your expertise in VoIP protocols, network routing, and QoS to optimize performance and troubleshoot complex issues. This role is perfect for a proactive engineer who thrives in a remote-first environment and is passionate about delivering reliable communication solutions. Your work will directly impact the user experience of our cutting-edge communication platforms, conceptually linked to **Kimberley, Northern Cape**.

Key Responsibilities

• Design, deploy, and manage enterprise-level VoIP networks using SIP, H.323, and other relevant protocols.
• Configure and maintain VoIP gateways, PBXs, session border controllers (SBCs), and related hardware/software.
• Monitor network performance and call quality, implementing QoS strategies to ensure superior voice experience.
• Troubleshoot and resolve complex VoIP-related network issues, including call setup failures, jitter, and latency problems.
• Develop and maintain detailed network diagrams, configuration documentation, and troubleshooting guides.
• Collaborate with IT, security, and other engineering teams to ensure integrated and secure communication solutions.
• Stay current with emerging VoIP technologies, standards, and best practices.
• Participate in on-call rotations for 24/7 support of critical VoIP services.
• Evaluate and recommend new VoIP technologies and vendor solutions.

Requirements

• Bachelor's degree in Computer Science, Telecommunications Engineering, or a related field; advanced certifications are a plus.
• Minimum of 5 years of experience specializing in VoIP network engineering and administration.
• Deep understanding of VoIP protocols (SIP, RTP, RTCP) and telephony signaling.
• Strong knowledge of IP networking, routing protocols (BGP, OSPF), QoS, and firewall traversal techniques for VoIP.
• Experience with major VoIP platforms (e.g., Cisco CallManager, Asterisk, BroadSoft) and SBCs (e.g., Audiocodes, Oracle).
• Excellent analytical and problem-solving skills, with a keen ability to diagnose and resolve complex issues remotely.
• Strong written and verbal communication skills for effective remote collaboration.
• Must be a self-starter, highly organized, and capable of working independently with minimal supervision.
• Reliable high-speed internet connection and a suitable home office environment are required.

Benefits

• Our client offers a competitive salary, comprehensive health and wellness benefits, retirement savings options, and opportunities for continuous professional development, including specialized VoIP training and certifications.

This fully remote role provides excellent flexibility and autonomy. We foster a collaborative culture and provide the tools and resources needed for success. Join a leading team that is revolutionizing digital communication, working from anywhere, with connections to our **Kimberley** operations.