Remote Travel Support & Fraud Investigator

H.I.S. Canada Travel Inc; Toronto; Remote; CAD 38,000 - 40,000; Full time

Benefits offered by this job

2 weeks vacation

Medical & dental benefits

RRSP contribution

Travel benefits

EAP

Job summary

HIS Canada Travel Inc., a division of the H.I.S. Group, is seeking a detail‑oriented reservations specialist to process online bookings and respond to inquiries across email, phone, chat, and web forms.

You will assist with modifications, cancellations, and special requests while verifying pricing and travel requirements. You will monitor bookings for accuracy, promote travel products, collaborate with suppliers and internal teams, and ensure compliance with policies and industry regulations.

Qualifications

• Strong written and verbal communication.
• Ability to handle high volumes of inquiries with patience and professionalism.
• Experience in travel reservations and customer service preferred.

Responsibilities

• Process and manage online reservations in a timely and accurate manner.
• Respond to customer inquiries received via email, call, chat, web forms, and other digital channels.
• Assist customers with booking modifications, cancellations, and special requests.
• Verify reservation details, pricing, promotions, and travel requirements.
• Resolve customer concerns and elevate complex issues when necessary.
• Maintain accurate records of customer interactions and booking transactions.
• Monitor web bookings to identify and correct discrepancies.
• Promote travel products, services, insurance, and promotions.
• Collaborate with suppliers, internal departments, and customer service teams.
• Ensure compliance with company policies, procedures, and industry regulations.
• Review and assess travel bookings for potential fraudulent activity.
• Identify high‑risk transactions using fraud indicators and internal systems.
• Conduct manual reviews of bookings flagged by fraud detection systems.
• Verify customer and payment information when required before ticketing.
• Analyze booking details for inconsistencies in passenger and payment data.
• Make informed decisions to approve, hold, elevate, or cancel potential fraudulent bookings.
• Contact customers to validate transactions while maintaining professionalism.

Skills

Excellent communication

Highly organized

Critical thinking

Attention to detail

Time management

Team collaboration

Active listening

Problem solving

Adaptability

Research skills

Education

Travel and Tourism Diploma

TICO certification

Tools

Windows OS

MS Office

Job description

HIS Canada Travel Inc., a division of the H.I.S. Group, is seeking a detail‑oriented reservations specialist to process online bookings and respond to inquiries across email, phone, chat, and web forms.

You will assist with modifications, cancellations, and special requests while verifying pricing and travel requirements. You will monitor bookings for accuracy, promote travel products, collaborate with suppliers and internal teams, and ensure compliance with policies and industry regulations.