Remote Transit Customer Support Coordinator (Canada)

Blaise Transit; Montreal; Hybrid; CAD 55,000 - 70,000; Full time

Job summary

A leading transit technology company in Montreal is seeking a Customer Support Coordinator to assist clients in deploying and maintaining an on-demand transit platform. The ideal candidate must be legally authorized to work in Canada and be proficient in both English and French, with strong problem-solving and organizational skills. This role is pivotal for enhancing client satisfaction and supports a mission-driven team dedicated to sustainable transportation.

Benefits

Salary range: $55–70k based on experience

Potential equity/stock options

Comprehensive benefits plan

Home office equipment budget

Unlimited paid sick days

Flexible work schedule

3 weeks paid vacation + 9 paid wellness days

Qualifications

• Candidates must live in Canada and have the legal authorization to work.
• Strong written and verbal communication in English and French is required.
• Experience in transit software is an asset.

Responsibilities

• Troubleshoot platform issues and provide accurate solutions.
• Train clients and share best practices.
• Monitor project progress and timelines.

Skills

Organizational skills

Multitasking

Time management

Strong tech proficiency

Problem-solving

Communication in English and French

Experience with project management tools

Tools

ClickUp

Notion

Zendesk

Job description

A leading transit technology company in Montreal is seeking a Customer Support Coordinator to assist clients in deploying and maintaining an on-demand transit platform. The ideal candidate must be legally authorized to work in Canada and be proficient in both English and French, with strong problem-solving and organizational skills. This role is pivotal for enhancing client satisfaction and supports a mission-driven team dedicated to sustainable transportation.