Remote Technical Account Manager – Lab Data

Genista Biosciences; Canada; Remote; CAD 90,000 - 130,000; Full time

Job summary

Genista Biosciences in Canada offers a fully remote Technical Account Manager role bridging client Data Ops, lab operations and software platforms. You will guide onboarding, resolve complex technical challenges, and support CSAMs to ensure high retention and satisfaction.

Required PhD in a relevant field and 3+ years in technical client-facing work; expertise with LC-MS/GC-MS/ICP-MS; strong RCA/CAPA; excellent communication and ability to translate lab data into clear insights.

Qualifications

• PhD degree in Chemistry, Food Science, Microbiology, Biology, or related field.
• 3+ years in a technical client-facing role or laboratory operations.
• Hands-on familiarity with LC-MS/GC-MS/ICP-MS, food chemistry analysis, or microbiological EMP frameworks.
• Strong capability in root-cause analysis (RCA), handling customer escalations, and executing CAPA/CAR protocols.
• Excellent verbal and written communication; translate lab data into clear customer insights.

Responsibilities

• Provide technical support to client Data Ops teams and lead technical discussions regarding test results, specs, and workflows.
• Author and maintain technical troubleshooting guides, SOPs, and knowledge base articles.
• Review customer testing methods/references; verify calculations, units, and specifications; set up new methods and automated platform workflows.
• Partner with CSAMs in meetings and emails to resolve complex customer challenges, technical inquiries, and account escalations.
• Perform Root Cause Analysis (RCA) and lead Corrective & Preventive Actions (CAPA) and Corrective Action Requests (CARs).
• Plan and carry out technical webinars and specialized training sessions for customers and internal teams.

Skills

Technical communication

Customer-facing

Problem solving

Team collaboration

Education

PhD in Chemistry/Food Science/Microbiology

Tools

LC-MS

GC-MS

ICP-MS

Job description

Genista Biosciences in Canada offers a fully remote Technical Account Manager role bridging client Data Ops, lab operations and software platforms. You will guide onboarding, resolve complex technical challenges, and support CSAMs to ensure high retention and satisfaction.

Required PhD in a relevant field and 3+ years in technical client-facing work; expertise with LC-MS/GC-MS/ICP-MS; strong RCA/CAPA; excellent communication and ability to translate lab data into clear insights.