Remote Senior TAM: Data, AI & Cloud Integrations

Bilinguallink; Mirabel; Remote; CAD 110,000 - 160,000; Full time

Benefits offered by this job

Flexible PTO

Parental leave (16 weeks)

Comprehensive medical, dental, and виз

401(k) retirement plan

Professional development budget

Commuter benefits

Breakfast and lunch in SF office

Job summary

Airbyte seeks a Senior Technical Account Manager to elevate customer success in a fast-growing data infrastructure company. You will collaborate with GTM, Product, and Engineering to refine onboarding, implementation, and growth experiences for enterprise customers, while working with cross-functional teams to support sales and post-sales efforts.

Join a Series B startup on the ground floor, driving qualification, faster deal cycles, and higher customer satisfaction and retention through

Qualifications

• 6+ years of experience in a customer-facing technical role, such as Technical Account Manager, resident solutions architect, professional services engineer, or consulting role.
• Deep, hands-on Kubernetes experience in production environments. You should be comfortable directly troubleshooting workloads, pods, networking, storage, resource allocation, and deployment issues rather than solely advising customers at a high level.
• 2+ years of experience in a startup environment, ideally in modern data infrastructure, including cloud applications, databases, ELT tools, data warehouses or related fields (startup implementation experience is a bonus).
• Hands-on experience with one or more AI frameworks.
• Exposure to AI agent frameworks and prompt engineering best practices is a strong plus.
• Proven track record of supporting products that directly impact business productivity.
• Exceptional customer orientation with a focus on delivering seamless onboarding and ongoing technical success.
• Strong interpersonal and presentation skills.

Responsibilities

• Lead and execute impactful customer technical projects, including the implementation and deployment of Airbyte solutions, while ensuring alignment with client requirements and industry best practices.
• Guide customers throughout their customer journey by leveraging your technical expertise and stepping in with hands-on support when needed.
• Deep Kubernetes expertise, including hands-on troubleshooting of workloads, pods, networking, storage, and resource management in production.
• Deep understanding of database technologies, including SQL, CDC (Change Data Capture), database replication, and data synchronization concepts, with the ability to troubleshoot complex data movement issues.
• Strong knowledge of REST APIs, including HTTP methods, authentication (OAuth, API keys, JWT), webhooks, and JSON, with the ability to troubleshoot complex integration issues.
• Advise customers on integrating LLM-based tooling into their existing data infrastructure alongside Airbyte connectors.
• Work directly with clients’ technical teams to understand their needs and tailor solutions accordingly.
• Managing technical success by collaborating with Airbyte’s technical support, Product, and Engineering teams to address issues and deliver new features.
• Help clients evaluate and adopt AI agent frameworks to build autonomous data agents that leverage Airbyte as a data source.

Skills

Kubernetes

AI frameworks

Startup experience

Customer-facing

Communication skills

Presentation skills

Job description

Airbyte seeks a Senior Technical Account Manager to elevate customer success in a fast-growing data infrastructure company. You will collaborate with GTM, Product, and Engineering to refine onboarding, implementation, and growth experiences for enterprise customers, while working with cross-functional teams to support sales and post-sales efforts.

Join a Series B startup on the ground floor, driving qualification, faster deal cycles, and higher customer satisfaction and retention through