Remote Senior Applied Researcher AI/ML ( CAD)

Bilinguallink; Sault Ste. Marie; Hybrid; CAD 159,000 - 176,000; Full time

Benefits offered by this job

Benefits starting from Day 1

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs

Job summary

PointClickCare is seeking a Senior Applied Researcher in AI/ML to solve critical healthcare challenges. You will frame problems, prepare data, select techniques, and build model systems that scale in a large cloud-based SaaS platform.

You’ll work with product and clinical teams to deliver high-value AI applications, including predictive models, summarization, and semantic search, while advancing responsible AI practices and collaboration across an enterprise.

Qualifications

• Master’s degree or equivalent in Computer Science, Math, Physics, Engineering, or related field; strong applied math, statistics, or ML fundamentals.
• Proven industry experience with multiple major SaaS product releases.
• Hands-on experience with healthcare data (EHR, ADT, clinical notes).
• Proficiency in Python; Java or similar languages helpful.
• Proficiency with SQL and data engineering for AI/ML applications.
• Experience with big data frameworks (Azure Data Lake, Apache Spark, Databricks).
• Solid understanding of transformer models and LLM-based approaches; PEFT (LoRA/QLoRA) experience.
• Experience with ML packages such as NumPy, SciPy, Pandas, Scikit-learn, PyTorch, LightGBM.
• Experience deploying models on public clouds (Azure/AWS/GCP) and managing CI/CD.
• Strong communication and collaboration in distributed teams.
• Experience with RLHF, NLP techniques for summarization, extraction, classification, or semantic search, RAG pipelines, LangChain/LlamaIndex.

Responsibilities

• Apply ML/AI techniques including GenAI to develop model systems for healthcare SaaS environments.
• Collaborate with product leaders, clinicians, data scientists, engineers to deliver high-value solutions.
• Design and evaluate models handling structured or unstructured healthcare data.
• Conduct research to select approaches and evaluation methods for production-ready systems.
• Perform data collection, cleaning, tuning, training, and evaluation using standard tools.
• Develop metrics to ensure model quality, fairness, and safety at scale.
• Contribute to a collaborative culture and transfer knowledge across the organization.

Job description

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long‑term and post‑acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human‑first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision‑making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Travel to Office expectations

For Remote Roles: If this role is remote, there will be in‑office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi‑annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi‑weekly/monthly events in the office with your specific team. This is a requirement for this role.

The Role

Reporting to the Vice President, Advanced Technology, you will be a member of the Advanced Technology / Applied AI Research team at PointClickCare. You are a talented Senior Applied Researcher in AI / Machine Learning, looking to make a difference solving critical customer and business challenges in the dynamic healthcare market. You thrive applying creative and pragmatic solutions—from framing problems and preparing data, to selecting appropriate techniques, building and evaluating model systems—that will truly transform healthcare and enable our customers to deliver exceptional care.

Responsibilities

• Apply machine learning and AI techniques including GenAI and LLM‑based approaches to develop model systems and solutions, collaborating across functions to scale and integrate these into large‑scale cloud‑based SaaS production environments for healthcare.
• Work with product leaders, clinical informaticists, data scientists, UI/UX researchers, engineers, and healthcare professionals to design and deliver high value solutions.
• Design, build and evaluate solutions that may involve structured or unstructured data for healthcare use cases, delivering capabilities such as predictive models, summarization, recommenders, semantic search, extraction, classification, or other AI/ML applications.
• Perform research and experimentation to select appropriate approaches, algorithms, and evaluation methods, and execute the R&D needed to deliver production‑ready model systems.
• Perform data collection, cleaning, analysis, prompt tuning, parameter fine‑tuning, model training, development, and evaluation—using existing or developing new tools or workflows as needed.
• Apply and help evolve responsible AI evaluation practices, using approaches and frameworks such as LLM‑as‑judge, RAGAS, and LangSmith, and design and implement custom model performance and quality metrics as needed to ensure model quality, fairness, and safety at scale.
• Contribute to a collaborative team culture, sharing knowledge and helping develop new capabilities across the organization.

Required Experience

• Master’s degree or equivalent experience in Computer Science, Math, Physics, Engineering, or a related field, with strong fundamentals in applied Mathematics, statistics, or machine learning.
• Proven industry experience through multiple major product releases in a commercial SaaS environment.
• Hands‑on experience working with healthcare data (e.g. EHR, ADT, clinical notes).
• Proficiency in Python. Proficiency in Java or other languages helpful.
• Proficiency with SQL and data engineering for AI/ML applications.
• Experience working with large datasets using big data frameworks (e.g. Azure Data Lake, Apache Spark or Databricks).
• Solid understanding of transformer models and LLM‑based approaches, including hands‑on experience with prompt tuning and PEFT methods (e.g. LoRA, QLoRA) using frameworks such as Hugging Face Transformers.
• Experience building and evaluating models using modern ML packages such as NumPy, SciPy, Pandas, Scikit‑learn, PyTorch, and LightGBM.
• Experience building and deploying models using public cloud infrastructure (Azure, AWS, or Google Cloud), including familiarity with version control, CI/CD pipelines, and scaling considerations for production ML systems at SaaS scale.
• Strong communication and collaboration skills; comfortable working on a distributed team.
• Experience with one or more of: reinforcement learning or RLHF, NLP techniques for summarization, extraction, classification, or semantic search, retrieval‑augmented generation (RAG) pipelines and/or agentic frameworks (e.g. LangChain, LlamaIndex).

$159,000 – $176,000 a year

At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $159,000-176,000 (not overtime eligible) + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CAD locations. Within the range, individual compensation is determined by job‑related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

PointClickCare Benefits & Perks

• Benefits starting from Day 1!
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [emailprotected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.