Principal AI Engineer

PointClickCare; Mississauga; Hybrid; CAD 192,000 - 213,000; Full time

Benefits offered by this job

Benefits starting from Day 1

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs

Job summary

PointClickCare in Mississauga is seeking a Principal AI Engineer to design scalable AI/ML platforms and establish architectural standards aligned with product roadmaps. You will guide engineering teams across cloud-native infrastructure and ensure secure, enterprise-grade solutions for healthcare AI.

Collaborate with product, engineering, and operations to evaluate emerging AI technologies, define governance, and accelerate AI adoption while optimizing costs in a multi-cloud environment.

Qualifications

• 8+ years of cloud architecture and platform engineering experience in AWS and/or Azure, with at least 3+ years focusing on AI/ML infrastructure and GenAI solutions.
• Proven track record designing enterprise-scale AI/ML platforms supporting multiple product teams and use cases.
• Deep expertise in cloud-native architectures (microservices, event-driven, serverless, Kubernetes).
• Strong understanding of GenAI architectural patterns (RAG, agentic frameworks, prompt engineering, LLM evaluation).
• Experience with AI infrastructure components (vector databases, model serving platforms, prompt management).

Responsibilities

• Design enterprise AI platform architectures with reference implementations for agentic systems, RAG pipelines, and multi-modal AI with guardrails and security patterns.
• Define and maintain architectural standards and best practices for GenAI infrastructure (model serving, vector storage, evaluation frameworks, LLMOps).
• Lead technical evaluations and vendor assessments for AI infrastructure components and provide architectural recommendations.
• Collaborate with product, engineering, and platform teams to translate requirements into scalable AI architectural solutions.
• Establish governance for AI/ML workloads including security controls, cost optimization, and multi-cloud deployment patterns (Azure, AWS).

Skills

Cloud architecture

AI/ML infra

GenAI patterns

Kubernetes

Terraform

Bicep

LLMOps

Security controls

OpenTelemetry

Tools

Pinecone

Weaviate

pgvector

vLLM

LangGraph

Job description

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact.Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives.To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**

For Remote Roles

If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles

If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Team Summary:

The Agentic Platform team operates at the leading edge of AI technology. We continuously evaluate emerging services, frameworks, and capabilities — identifying which ones PointClickCare should adopt to unlock AI-powered products that serve our customers across senior care and beyond. The team owns the agentic platform end to end. We identify and build scalable platform capabilities and codify playbooks and patterns that accelerate implementation across the organization. Through close collaboration with product, engineering, and operations teams, we transform promising prototypes into production-ready solutions. We also invest deeply in talent development, equipping teams across PointClickCare with the skills and tools to embed AI into PointClickCare’s products.

Job Summary:

The Principal AI Engineer will design and architect scalable, secure, and enterprise-grade AI/ML platforms and solutions that enable product teams to rapidly build and deploy AI applications. Working at the intersection of product strategy and technical implementation, the Principal AI Engineer will define architectural patterns, establish technical standards, and guide engineering teams in building cloud-native AI infrastructure that aligns with organizational goals. The Principal AI Engineer will create reference architectures, evaluate emerging AI technologies, and ensure alignment between AI platform capabilities and product roadmap requirements.

Key responsibilities:

• Design and document enterprise AI platform architectures including reference implementations for agentic systems, RAG pipelines, and multi-modal AI applications with integrated guardrails, observability, and security patterns
• Define and maintain architectural standards, design patterns, and best practices for GenAI infrastructure including model serving, prompt management, vector storage, evaluation frameworks, and LLMOps pipelines.
• Lead technical evaluations and vendor assessments for AI infrastructure components (model gateways, vector databases, observability tools) and provide architectural recommendations aligned with organizational requirements.
• Collaborate with product, engineering, and platform teams to translate business requirements into scalable AI architectural solutions, ensuring consistency across multiple product implementations.
• Establish architectural governance for AI/ML workloads including security controls, compliance frameworks, cost optimization strategies, and multi-cloud deployment patterns (Azure, AWS).

Preferred Qualifications:

• Experience with Azure OpenAI Service, Azure AI Studio, and Azure Machine Learning platforms in healthcare or regulated industries
• Familiarity with observability frameworks for AI systems (OpenTelemetry, MLFlow, Arize, LangSmith) and production monitoring strategies
• Understanding of healthcare compliance requirements (HIPAA, PHIPA) and security frameworks for AI applications
• Experience with Infrastructure as Code (Terraform, Bicep) and GitOps practices for AI platform automation

Minimum Qualifications:

• 8+ years of experience in cloud architecture and platform engineering with AWS and/or Azure, with at least 3+ years focused on AI/ML infrastructure and GenAI solutions
• Proven track record designing and implementing enterprise-scale AI/ML platforms supporting multiple product teams and use cases
• Deep expertise in cloud-native architectures including microservices, event-driven systems, serverless patterns, and container orchestration (Kubernetes)
• Strong understanding of GenAI architectural patterns including RAG, agentic frameworks (LangGraph, CrewAI), prompt engineering, and LLM evaluation methodologies
• Experience with AI infrastructure components such as vector databases (Pinecone, Weaviate, pgvector), model serving platforms (vLLM, SGLang, Azure AI), and prompt management systems

#LI-AV1

#LI-Hybrid

$191,700 - $213,000 a year

At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $191,700-213,000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.

PointClickCare Benefits & Perks:

• Benefits starting from Day 1!
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [e-mail] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.