Remote Remote Animal Care Assistant (ACA)

Bilinguallink; Ottawa; Remote; CAD 23,000 - 32,000; Part time

Benefits offered by this job

Remote work

Job summary

Smart.Vet is seeking an Animal Care Assistant to support clients during virtual consultations from Ontario. This part‑time, remote role focuses on weekend coverage (Saturday and Sunday) and requires strong communication skills and prior veterinary experience.

You will assist with follow‑ups, help arrange hands‑on care when needed, and document all interactions in the internal system. Ideal candidates are familiar with Google Suite and Slack, comfortable working remotely, and based in Ontario

Qualifications

• Experience in a veterinary clinic or animal care setting is required.
• RV T background is advantageous but not mandatory.
• Strong communication and customer service skills are essential.
• Ability to multitask and stay organized in a remote environment.
• Familiarity with pharmaceutical knowledge is a plus.
• Comfort with technology (Google Suite, chat tools, Slack, etc.).
• Based in Ontario with a quiet home workspace and reliable internet.

Responsibilities

• Support clients during live virtual consultations with follow‑up tasks.
• Call prescriptions to partner clinics or pharmacies as directed by the veterinary team.
• Coordinate in‑person care by locating suitable clinics for hands‑on treatment.
• Document interactions and updates in the internal system for continuity of care.
• Collaborate with veterinarians and RVTs to meet patient needs and support phone support.

Skills

Veterinary experience

RVT background

Communication skills

Remote work

Tech proficiency

Pharmaceutical knowledge

Organization

Tools

Google Suite

Slack

Job description

About Us:

Smart.Vet is a provider of telehealth services in the veterinary industry, offering innovative solutions to pet care. Our mission is to deliver accessible, high-quality care to pets and their owners through a virtual environment. Over 70% of pet health concerns can be effectively addressed through virtual consultations, allowing us to provide timely and convenient care.

We are dedicated to collaborating with animal hospitals by enhancing their in‑person services, extending care availability and easing the workload on brick‑and‑mortem practices. Our goal is to support overburdened hospitals by providing patient care when it’s needed most, whether during regular hours or after. We’re not here to compete—we’re here to collaborate. While we’ve grown, we maintain a “mom and pop” culture and mentality, valuing personal relationships, and fostering a close‑knit, supportive work environment.

The Opportunity:

Smart.Vet is currently seeking a remote Animal Care Assistant (ACA) to join our remote team in Ontario. This is a part‑time position with a primary focus on weekend coverage, ideal for those seeking supplemental income, students, or individuals passionate about client care in the veterinary space.

Our ACA team plays a vital role in supporting clients and our veterinary teams during live consultations by delivering excellent customer service and ensuring seamless virtual experiences.

Your Role:

• Support clients during virtual consultations by assisting with follow‑up tasks
• Call in prescriptions to partner clinics or pharmacies as directed by the veterinary team
• Coordinate in‑person care by locating suitable clinics for patients who require hands‑on treatment
• Accurately document interactions and updates within our internal system for continuity of care
• Work closely with veterinarians and RVTs to ensure all patient needs are met efficiently, while supporting the RVT team to enhance their effectiveness in client interactions and availability for phone support

Our Requirements:

• Previous experience in a veterinary clinic or animal care setting
• Previous experience as an RVT but are no longer registered is an asset
• Strong communication and customer service skills
• Ability to multitask and stay organized in a remote setting
• Pharmaceutical knowledge is an asset
• Must be comfortable using technology (Google Suite, chat tools, Slack, etc.)
• Based in Ontario with a quiet, dedicated home workspace and reliable internet

Why Join Us?

• Work remotely from anywhere in Ontario
• Be part of a mission‑driven, people‑first team
• Flexible scheduling with minimal weekend commitment
• Support the veterinary community without burnout

Schedule:

• Weekend shifts only (Saturday & Sunday)

Location:

Remote – Ontario-based

Compensation:

$20 per hour