Remote Petro Technical Applications Support Analyst

Capgemini; Calgary; Hybrid; CAD 108,000 - 254,000; Full time

Benefits offered by this job

Vacation 12-25 days

Medical coverage

Retirement plan (RRSP)

Job summary

Capgemini Engineering in Calgary is seeking an experienced Technical Application Support Analyst to provide Tier 1/2 support for petro-technical applications used by geoscientists and engineers.

You will monitor environments, manage incidents, and collaborate with internal teams and vendors to maintain stability and performance. This hands-on role requires oil & gas software domain knowledge, a relevant degree, and strong problem-solving and communication skills.

Qualifications

• Degree in IT/CS/Engineering/Geoscience or equivalent experience.
• Hands-on support for subsurface petro applications in Oil & Gas.
• Experience with Schlumberger petro-technical software suite is a plus.

Responsibilities

• Provide Tier 1/2 support for petro-technical apps via phone, email, and self-service.
• Diagnose, troubleshoot, and resolve incidents with SLAs, escalating when needed.
• Log and track tickets; assist with upgrades, patches, and licensing.
• Collaborate with stakeholders and vendors to improve stability and user experience.
• Participate in testing and validation for changes and enhancements.

Skills

Oil & Gas Experience

Technical Support

Analytical Skills

Communication Skills

Education

Bachelor's degree in IT/CS/Engineering/Geoscience

Tools

Blueback

Petrel

C-Core

Drillbench

Eclipse

GeoX

Intersect

PetroMod

Job description

Capgemini Engineering in Calgary is seeking an experienced Technical Application Support Analyst to provide Tier 1/2 support for petro-technical applications used by geoscientists and engineers.

You will monitor environments, manage incidents, and collaborate with internal teams and vendors to maintain stability and performance. This hands-on role requires oil & gas software domain knowledge, a relevant degree, and strong problem-solving and communication skills.