Applications Support Specialist - Petro-Technical Applications

Capgemini Engineering; Calgary; On-site; CAD 76,000 - 179,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision coverage

Retirement savings plans

Life and disability insurance

Employee assistance programs

Job summary

Capgemini Engineering is hiring an Applications Support Specialist to provide operations and technical support for petro-technical applications. You will ensure availability, handle incidents, and collaborate with vendors to keep systems stable for geoscientists and engineers.

The role requires hands-on experience with Schlumberger petro tools and a relevant degree. Hybrid collaboration with internal teams and external partners is expected.

Qualifications

• Demonstrated hands-on experience supporting subsurface and petro applications within the Oil & Gas or Energy industry.
• Bachelor's degree in Information Technology, Computer Science, Engineering, Geoscience, Petroleum Engineering, or a related discipline, or equivalent industry experience.
• Demonstrated hands-on experience supporting the Schlumberger petro-technical application suite, including:

Responsibilities

• Provide day-to-day technical and functional support for petro-technical and subsurface applications used by geoscientists, reservoir engineers, and drilling engineers.
• Manage, monitor, and maintain application environments to ensure high availability, reliability, and performance.
• Provide Tier 1 and Tier 2 support to end users through phone, email, and self-service support channels.
• Diagnose, troubleshoot, and resolve application-related issues, escalating to third-line support teams or software vendors as needed.
• Perform incident, service request, and problem management activities in accordance with SLAs.
• Conduct issue triage, root cause analysis, escalation management, and resolution tracking.
• Log, update, track, and report on support tickets to ensure timely and accurate resolution.
• Support application upgrades, patching, configuration changes, and interface management activities.
• Manage software licensing, user account provisioning, and de-provisioning processes to support onboarding and offboarding.
• Maintain and enhance application support documentation and knowledge base articles.
• Collaborate with business stakeholders, technical teams, and external vendors to improve stability and user experience.
• Participate in testing and validation activities for enhancements and system changes.
• Identify opportunities for process improvements, automation, and operational efficiencies.

Skills

Subsurface applications support

Oil & Gas industry experience

Technical support

Analytical problem solving

Education

Bachelor's degree in IT/CS/Engineering/Geoscience

Tools

Blueback

Petrel

C-Core

Eclipse

GeoX

Intersect

PetroMod

Petroleum Experts

Amarile RE Studio

Blue Marble

Paleoscan

Peloton – Wellview

Siteview

Hampson Russell

Geolog

Job description

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Title: Applications Support Specialist - Petro-Technical Applications

Duration: Full Time

Job Description:

We are seeking an experienced Technical Application Support Analyst to provide operational and technical support for a portfolio of enterprise and petro-technical (subsurface) applications. This role is responsible for ensuring application availability, delivering end-user support, managing incidents and requests, and partnering with internal teams and vendors to maintain a stable and efficient application environment.

Your Role:

• Provide day-to-day technical and functional support for petro-technical and subsurface applications used by geoscientists, reservoir engineers, and drilling engineers.
• Manage, monitor, and maintain application environments to ensure high availability, reliability, and performance.
• Provide Tier 1 and Tier 2 support to end users through phone, email, and self-service support channels.
• Diagnose, troubleshoot, and resolve application-related issues, escalating to third-line support teams or software vendors as needed.
• Perform incident, service request, and problem management activities in accordance with established service level agreements (SLAs).
• Conduct issue triage, root cause analysis, escalation management, and resolution tracking.
• Log, update, track, and report on support tickets to ensure timely and accurate resolution.
• Support application upgrades, patching, configuration changes, and interface management activities.
• Manage software licensing, user account provisioning, and de-provisioning processes to support employee onboarding and offboarding.
• Maintain and enhance application support documentation and knowledge base articles.
• Collaborate with business stakeholders, technical teams, and external vendors to improve application stability and user experience.
• Participate in testing and validation activities for application enhancements and system changes.
• Identify opportunities for process improvements, automation, and operational efficiencies within the application support function.

Your Skills and Experience:

• Demonstrated hands-on experience supporting subsurface and petro applications within the Oil & Gas or Energy industry.
• Bachelor's degree in Information Technology, Computer Science, Engineering, Geoscience, Petroleum Engineering, or a related discipline, or equivalent industry experience.
• Demonstrated hands-on experience supporting the Schlumberger petro-technical application suite, including:

Blueback

Petrel

C-Core

Eclipse

GeoX

Intersect

PetroMod

• Other applications may include Petroleum Experts, Amarile RE Studio, Blue Marble, Paleoscan, Peloton – Wellview/Siteview, Hampson Russel Suite, Geolog, etc.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.

The base compensation range for this role in the posted location is $76,336 to $179,088 / year.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.