Remote Outbound Sales Representative (Newfoundland)

MCI, LC; San Juan de Terranova; Remote; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for motivated individuals to join their dynamic team as Work at Home Contact Center Representatives. This entry-level position is perfect for those who thrive in fast-paced environments and enjoy helping others. You will support customer service and technical interactions, ensuring a top-tier experience for clients. With comprehensive training and a focus on personal development, this role offers a great opportunity for growth and advancement. Enjoy a flexible work environment while earning competitive compensation and benefits, including medical coverage and paid time off. If you're ready to make a positive impact, apply today!

Benefits

Medical, Dental, and Vision

Paid Time Off

Advancement Opportunities

Engaging Work Environment

Casual Dress Code

Contests and Prizes

Qualifications

• Must be 18 years or older with a high school diploma.
• Excellent organizational, written, and oral communication skills required.

Responsibilities

• Listen to customers and resolve issues effectively.
• Use systems for account management and recognize sales opportunities.

Skills

Organizational Skills

Communication Skills

Customer Service Orientation

Problem-Solving

Multi-Tasking

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

POSITION OVERVIEW

POSITION RESPONSIBILITIES

What Does a Work at Home Contact Center Representative Do?

This position supports customer service, technical support, and customer sales interactions. It requires interacting with hundreds of customers weekly across the country to resolve support issues, sell products and services, and ensure a top-tier customer experience. Candidates should be confident, engaged, team-oriented, and bring a positive attitude to work each day.

Our entry-level Contact Center Representatives are responsible for:

1. Listening to customers, understanding their needs, and resolving issues
2. Using systems and technology for account management tasks
3. Recognizing sales opportunities and applying sales skills to upgrade
4. Explaining and positioning products and processes
5. Escalating customer dissatisfaction appropriately
6. Ensuring first call resolution through problem-solving and effective call handling

CANDIDATE QUALIFICATIONS

Wonder if You Are a Good Fit?

MCI provides comprehensive training, encouraging positive, driven, and confident applicants to apply. Ideal candidates are motivated, energetic, and dedicated.

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Typing speed of 20+ words per minute
• Basic knowledge of Microsoft Office Suite
• Basic understanding of Windows OS
• Reliability with good attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Aptitude for conflict resolution, problem-solving, and negotiation
• Customer service orientation (empathetic, responsive, patient)
• Ability to multi-task, stay focused, and self-manage
• Strong team and customer focus
• Ability to thrive in a fast-paced, changing environment
• Excellent interpersonal skills and relationship-building abilities

CONDITIONS OF EMPLOYMENT

• Authorized to work in the U.S. or Canada
• Willing to undergo background/security investigations, including fingerprinting

COMPENSATION DETAILS

Want an Employer That Values Your Contribution?

We offer competitive compensation with regular reviews and raises based on performance and tenure. Employees earn paid time off, holidays, training, and participate in incentive programs with prizes like electronics, trips, and even cars. Full-time employees are eligible for our MEC medical plan after 30 days, with benefits varying by location.

Benefits include:

• Medical, Dental, and Vision
• Paid Time Off
• Advancement Opportunities
• Engaging Work Environment
• Casual Dress Code
• Contests and Prizes

PHYSICAL REQUIREMENTS

This role is largely sedentary, requiring long periods of sitting/standing while using computers and phones. Occasional movement, lifting up to 40 pounds, and operating office equipment are expected.

REASONABLE ACCOMMODATION

In accordance with the ADA, we provide reasonable accommodations upon request, unless undue hardship occurs. Contact Kate Murph, VP of Human Resources, for assistance.