Remote Mortgage Advice Specialist

Canadian Imperial Bank of Commerce; Regina; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading bank in Canada is seeking motivated individuals for a mortgage service role. Responsibilities include connecting with clients for mortgage pre-approvals, upselling products, and enhancing client satisfaction through support and problem-solving. Candidates should have demonstrated mortgage experience and strong communication skills. The company offers competitive salaries, flexible work arrangements, and a supportive work culture fostering career growth.

Benefits

Comprehensive benefits program

Defined benefit pension plan

Employee share purchase plan

Career advancement opportunities

Qualifications

• Demonstrated experience in mortgages.
• Strong communication skills to convey detailed information.
• Ability to work independently in a quiet workspace.

Responsibilities

• Make outgoing calls to connect with clients regarding mortgage pre-approvals.
• Provide tailored solutions and upsell mortgage products.
• Ensure positive client experiences through effective problem-solving.

Skills

Communication

Problem-Solving

Team Collaboration

Education

Experience in mortgages, preferably mortgage underwriting

Job description

Employer Industry: Banking and Financial Services

Why consider this job opportunity:
- Competitive salary with incentive pay and banking benefits
- Comprehensive benefits program, including a defined benefit pension plan and employee share purchase plan
- Opportunity for career advancement and personal growth through initiatives like Purpose Day
- Flexible work arrangements with a remote work program
- Supportive work culture that values trust, teamwork, and accountability
- Wellbeing support and a social recognition program to celebrate contributions

What to Expect (Job Responsibilities):
- Make outgoing calls to connect with clients regarding mortgage pre-approvals and manage incoming inquiries
- Provide tailored solutions and upsell mortgage products based on client needs
- Maintain in-depth knowledge of mortgage products and relevant documentation
- Collaborate with team members to enhance operational efficiency and meet service level agreements
- Take ownership of client issues and ensure positive client experiences through effective problem-solving

What is Required (Qualifications):
- Demonstrated experience in mortgages, with a preference for candidates with mortgage underwriting experience
- Strong communication skills with the ability to convey detailed information effectively
- Ability to work independently in a private, quiet workspace
- Flexibility to adapt to a shift-oriented schedule within specified business hours
- Legal eligibility to work in the specified location

How to Stand Out (Preferred Qualifications):
- Experience in a call center environment or customer service role
- Familiarity with CIBC mortgage products and knowledge of industry trends
- Strong collaborative skills and a history of working well in team settings
- Proven ability to adapt to change and embrace new challenges

#Banking #FinancialServices #RemoteWork #CareerDevelopment #CustomerService

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