Remote Mortgage Advice Specialist

Canadian Imperial Bank of Commerce; Halifax; Remote; CAD 50,000 - 70,000; Full time

Job summary

Join a leading banking institution as a Mortgage Specialist where you will engage with clients to support their mortgage needs. With opportunities for remote work and a focus on collaboration, this role offers a competitive salary, a comprehensive benefits program, and pathways for career advancement in an inclusive work environment.

Benefits

Competitive salary and incentive pay

Comprehensive benefits program

Defined benefit pension plan

Opportunity for career advancement

Collaborative work environment

Qualifications

• Experience in managing client inquiries related to mortgages.
• Strong communication skills for effective client interactions.
• Ability to adapt to changing practices and collaborate in teams.

Responsibilities

• Make outgoing calls to clients for pre-approval mortgages.
• Tailor solutions based on individual customer needs and upsell refinancing options.
• Collaborate with peers to ensure timely response to client inquiries.

Skills

Communication

Problem-solving

Teamwork

Client Service

Education

Experience in mortgages

Job description

Employer Industry: Banking

Why consider this job opportunity:
- Competitive salary and incentive pay
- Comprehensive benefits program including banking benefits and a defined benefit pension plan
- Opportunity for career advancement and personal development through initiatives like Purpose Day
- Work remotely with a flexible schedule within designated hours
- Collaborative and inclusive work environment that values teamwork and accountability

What to Expect (Job Responsibilities):
- Make outgoing calls to connect with clients regarding pre-approval mortgages and manage incoming client inquiries
- Provide solutions tailored to individual customer needs while upselling refinancing options
- Maintain a strong understanding of mortgage products and explain conditions and required documents to clients
- Collaborate with peers to enhance operational efficiency and ensure timely responses to client inquiries
- Take ownership of client issues, demonstrating problem-solving skills to turn challenges into positive experiences

What is Required (Qualifications):
- Demonstrated experience in mortgages, with mortgage underwriting experience considered an asset
- Strong communication skills to convey detailed information effectively
- Ability to embrace and adapt to change, continuously evolving work practices
- Team-oriented mindset, understanding the value of collaboration in achieving collective goals
- Commitment to the employer's values of trust, teamwork, and accountability

How to Stand Out (Preferred Qualifications):
- Experience in a call center environment, particularly in client servicing related to mortgages
- Familiarity with external trends and developments in the mortgage industry

#Banking #MortgageSpecialist #RemoteWork #CareerGrowth #ClientService

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