Remote Medical Office Administrator – Virtual Care

Felix; Toronto; Remote; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

3 weeks vacation

Stock options

Job summary

Felix is hiring a Medical Office Administrator to support the clinical operations team. You will work with medical directors, operations colleagues, and customer support to maintain patient care quality and confidentiality.

You will consolidate electronic files, manage labs and referral records, and schedule or support virtual consultations for practitioners and patients. This role requires meticulous organization, strong communication, and the ability to thrive in a remote-first environment.

Qualifications

• Must have 2+ years of experience as medical office professional.
• Completed medical office administration program or equivalent.
• Experience with virtual care is a plus.

Responsibilities

• Support day-to-day clinical operations and administration for Felix’s practitioner network.
• Manage electronic files, labs and referrals; maintain documentation.
• Track lab requisitions and ensure results are received; follow up as needed.
• Coordinate between pharmacy, practitioners and patients for communications.

Skills

Organizational skills

Attention to detail

Verbal and written communication

Fluent in English

Customer service

EMR software

Remote work readiness

Education

Medical office administration program

Tools

EMR software

Job description

Felix is hiring a Medical Office Administrator to support the clinical operations team. You will work with medical directors, operations colleagues, and customer support to maintain patient care quality and confidentiality.

You will consolidate electronic files, manage labs and referral records, and schedule or support virtual consultations for practitioners and patients. This role requires meticulous organization, strong communication, and the ability to thrive in a remote-first environment.