Remote Life Claims Specialist (12-Month Contract)

Empire; Canada; Hybrid; CAD 51,000 - 76,000; Full time

Benefits offered by this job

Annual bonus program

Learning & development programs andtu-

Tuition reimbursement

Job summary

Empire Life is seeking a Claim Administrator to join our Retail Operations team for a 12‑month contract. The role focuses on supporting customer service delivery, managing new claim setups, and handling inquiries with accuracy and confidentiality.

Remote work across Canada or hybrid in Kingston are available, with a strong emphasis on teamwork and process improvement. You will balance daily tasks, assist with end-of-month reconciliations, and coordinate with reinsurance and clients to ensure

Qualifications

• 3+ years work experience in an office setting.
• Knowledge of word processing, spreadsheet, and database software.
• Retail insurance operations knowledge is a plus.
• Experience with E-Capsil, C-Capsil, Ingenium and OnBase preferred.
• Bilingual English/French is an asset.
• College diploma with business communication, word processing, database management and spreadsheets is an asset.

Responsibilities

• Establish contact with partners and claimants, provide information and manage expectations.
• Provide updates on claim status and respond to inquiries.
• Set up new claims across Life, Waiver of Premium, Critical Illness and Living Benefit Advance.
• Assign claims to queues and support team workflow within service standards.
• Manage group mailbox and respond to inquiries.
• Prepare memos and correspondence for team members.
• Perform daily balancing and month-end reconciliations.

Skills

Office software

Excel

Word processing

Database tools

Bilingual English/French

Education

College diploma in business communication/word processing/databases

Tools

E-Capsil

C-Capsil

Ingenium

OnBase

Job description

Empire Life is seeking a Claim Administrator to join our Retail Operations team for a 12‑month contract. The role focuses on supporting customer service delivery, managing new claim setups, and handling inquiries with accuracy and confidentiality.

Remote work across Canada or hybrid in Kingston are available, with a strong emphasis on teamwork and process improvement. You will balance daily tasks, assist with end-of-month reconciliations, and coordinate with reinsurance and clients to ensure