Remote-First Customer Operations Analyst

JobGet; Toronto; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Remote-first

Flexible work hours

Medical & dental plans

Employee stock options

Paid time off

Job summary

JobGet is hiring a Customer Operations Analyst to maximize customer results on our platform. You’ll work within the Customer Success team, owning candidate delivery, outreach, data monitoring, and platform setup to drive ROI for RippleMatch customers.

You’ll leverage SQL and spreadsheets to analyze trends, manage projects, and collaborate across teams in a fast-paced, remote-first environment that serves multiple time zones.

Qualifications

• 0–3 years of analytical, operational, or customer-focused experience.
• Strong data-driven problem-solving skills and ability to derive insights.

Responsibilities

• Build and manage candidate pipelines to attract the right volume and mix of candidates.
• Write and send candidate outreach and monitor performance for results.
• Monitor product adoption data to ensure customers get value from the product suite.
• Become a platform expert and keep roles/settings current for customer needs.
• Collaborate with Customer Success to deliver strong ROI and support requests.

Skills

Data analysis

Excel/Sheets

SQL

Attention to detail

Communication

Problem solving

Tools

SQL

Job description

JobGet is hiring a Customer Operations Analyst to maximize customer results on our platform. You’ll work within the Customer Success team, owning candidate delivery, outreach, data monitoring, and platform setup to drive ROI for RippleMatch customers.

You’ll leverage SQL and spreadsheets to analyze trends, manage projects, and collaborate across teams in a fast-paced, remote-first environment that serves multiple time zones.