(Remote) ERP Application Consultant

N. Harris Computer Corporation - USA; Ontario; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading company in utility industry solutions is seeking an enthusiastic Application Consultant to join their remote team. The role involves ERP software implementation, client training, and participation in sales activities. Ideal candidates will have a Bachelor's degree in a relevant field and strong business analysis skills, along with a passion for excellent customer service.

Qualifications

• Experience in Business Analysis with Financial, Payroll, or Work Management software.
• Excellent customer service skills for client-facing roles.
• Willingness to travel up to 50%.

Responsibilities

• Understand client business requirements and participate in requirement elicitation.
• Analyze client practices to develop strategies for application implementation.
• Train customers and internal staff on product functions.

Skills

Customer service

Problem-solving

Business Analysis

Proficiency in Office 365

Education

Bachelor’s degree in Information Systems

Accounting

Human Capital Management

Tools

SQL

Job description

Hey there, trailblazers! If you're passionate about making a real impact, listen up! We're Cayenta, a division of Harris, and we're looking for an enthusiastic Application Consultant to join our vibrant team. Dive into the world of ERP Software implementation and be a vital part of our journey to success!

This remote role is open to candidates anywhere in Canada and the US. A valid passport/visa is required for travel between Canada and the USA.

What your impact will be :

1. Understand client business requirements and participate in requirement elicitation.
2. Analyze client practices to develop and present strategies for application implementation.
3. Gain industry expertise to improve project performance and customer experience.
4. Participate in system configuration.
5. Help develop test plans to identify and prevent application issues.
6. Perform testing based on use case requirements, including functionality and data validation.
7. Assist the Support department in transitioning new customers post-go-live, ensuring high customer service standards.
8. Train customers and internal staff on product functions, via on-site, web conference, or other locations.
9. Participate in sales and marketing activities, including responding to RFPs, product demos, and conferences.

What we are looking for :

1. Experience in Business Analysis, especially with Financial, Payroll, or Work Management software, or relevant education.
2. Bachelor’s degree in Information Systems, Accounting, Human Capital Management, or related fields.
3. Excellent customer service skills and willingness to engage in client-facing roles.
4. Problem-solving skills to support business leaders.
5. Proficiency in Office 365.
6. Willingness to travel up to 50%.

What would make you stand out :

1. Knowledge of Accounting, Payroll, and/or Human Resources.
2. Experience with implementing accounting or payroll software.
3. Working knowledge of SQL.

About us :

With over 30 years of experience, we create utility industry solutions that meet the dynamic demands of our clients' unique challenges.

About Harris :

Harris is a leading provider of mission-critical software to the North American public sector and a subsidiary of Constellation Software Inc. (“CSI”). We focus on utility, local government, school districts, public safety, and healthcare software, investing in proprietary solutions and market expertise to drive growth and success.