Remote Enterprise CSM: Strategic Growth & Adoption

Bilinguallink; St. Thomas; A distancia; CAD 90.000 - 140.000; Jornada completa

Descripción de la vacante

Plooto is seeking an Enterprise Customer Success Manager to own relationships with our most strategic partners, including large accounting firms and enterprise clients. This senior role blends executive relationship management, strategic account planning, and consultative selling.

This fully remote role is open to candidates in Canada and India, with success measured by net revenue retention, expansion, and the long-term health of Plooto’s key accounts.

Formación

• 6+ years of experience in customer success, strategic account management, or enterprise sales.
• Executive presence and ability to lead QBRs with C-suite stakeholders.
• Strong strategic thinking to build account plans and map business outcomes to Plooto’s value.
• Exceptional communication, organizational, and project management skills.

Responsabilidades

• Own a portfolio of enterprise and national accounting firm partners as the primary executive contact.
• Develop and execute tailored success plans aligned to partner goals and Plooto growth.
• Drive adoption across leadership and client bases to maximize platform value and payments volume.
• Lead quarterly business reviews, presenting ROI and expansion opportunities to senior stakeholders.
• Identify and close upsell/cross-sell opportunities within your book with expansion targets.
• Coordinate onboarding and implementation with sales, product, support, and finance teams.
• Advocate for enterprise customers to influence product and go-to-market strategy.
• Identify risk signals and implement mitigation plans to protect net revenue retention.
• Collaborate across teams to resolve escalations and maintain enterprise client experience.
• Travel periodically to visit enterprise partner offices for on-site reviews.

Conocimientos

Executive presence

Strategic thinking

Client relationship management

Communications

Project management

Hunter mentality

Intro to SaaS/Fintech

Descripción del empleo

Plooto is seeking an Enterprise Customer Success Manager to own relationships with our most strategic partners, including large accounting firms and enterprise clients. This senior role blends executive relationship management, strategic account planning, and consultative selling.

This fully remote role is open to candidates in Canada and India, with success measured by net revenue retention, expansion, and the long-term health of Plooto’s key accounts.