Remote Education & Family Relations Coordinator

Socket.dev; Canada; Hybrid; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Fully Remote

PTO

Job summary

Tutor Me Education is seeking an exceptional communicator and relationship manager to serve as the primary contact for families, students, and instructors in our Special Education Tutoring program. This is a case-management role, not instruction, and you will coordinate schedules, monitor progress, and keep everyone informed with a professional, calm presence.

Ideal candidates bring outstanding English communication, comfort with virtual tools, and prior customer service or account-management

Qualifications

• Excellent verbal and written English communication is essential.
• Experience in customer service, account management, or education is a plus.
• Comfort using multiple software platforms in a remote setting.

Responsibilities

• Serve as the primary relationship manager for a caseload of families and instructors.
• Conduct intake calls with new families and set expectations clearly.
• Build and manage class schedules across multiple students and platforms.
• Communicate proactively about scheduling, progress, and concerns by phone, video, and email.
• Monitor student progress and flag concerns to the appropriate specialist.
• Coordinate with instructors to ensure sessions run smoothly.
• Navigate scheduling tools, spreadsheets, video conferencing, and CRMs daily.
• Represent Tutor Me Education professionally in every interaction.
• Support oversight of IEP/504 accommodation basics (training provided).

Skills

Outstanding communicator

Tech-savvy virtual-ready

Organized professional

Education/SPED exposure preferred

Education

Bachelor's degree preferred

Tools

CRM tools

Scheduling platforms

Google Workspace

Video conferencing

Job description

Tutor Me Education is seeking an exceptional communicator and relationship manager to serve as the primary contact for families, students, and instructors in our Special Education Tutoring program. This is a case-management role, not instruction, and you will coordinate schedules, monitor progress, and keep everyone informed with a professional, calm presence.

Ideal candidates bring outstanding English communication, comfort with virtual tools, and prior customer service or account-management