Remote CX Specialist (Spanish & English speaker - Fully remote)

Too Good To Go; Saint-Basile-le-Grand; Remote; CAD 40,000 - 60,000; Full time

Job summary

Too Good To Go Canada is seeking a Customer Experience professional in Toronto to be the face for our users and partners. You will deliver efficient, friendly support via email, chat and phone, turning interactions into ambassadors for the movement against food waste.

You will handle inquiries on social platforms and manage priority situations with care, while helping build processes to inspire sustainable choices. Fluency in English and Spanish and CRM experience are required.

Qualifications

• Experience in Customer Service or Account Management.
• Full written and verbal proficiency in English and Spanish.
• Experience using CRMs like Zendesk, Salesforce, HubSpot or SAP.
• Based in Toronto with availability to work Saturday to Wednesday.

Responsibilities

• Be the main point of contact for users and partners, delivering outstanding customer service via email, chat and phone.
• Answer questions on social platforms (Facebook, App Store, Play Store, Google Reviews).
• Handle priority situations with high care and proactively contact users and stores when needed.
• Help build and implement processes to inspire sustainable behavior using Too Good To Go.
• Act as a brand ambassador in communications to encourage and empower customers toward sustainability.
• Gather customer needs and motivations and share them with internal teams globally.

Skills

Customer Service

Bilingual English/Spanish

Strong communication

Team player

Tools

Zendesk

Salesforce

HubSpot

SAP

Job description

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.

More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss.

Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at 1/3 of retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.

We’re growing fast: Our community of 133 million registered users and 261,000 active partners across 20 countries, have together already saved 517 million meals from going to waste – avoiding almost 1,397,000 tonnes of CO2e!

Too Good To Go was named in FastCompany’s March 2022 list of the World’s Most Innovative Companies, and was honoured to be included in TIME’s list of the 100 Most Influential Companies of 2022.

We are incredibly proud of this, but there’s still a lot more we want to achieve.

Your mission

Reporting directly to the Customer Experience Team Lead, you will be the face for our users and partners and turn them into ambassadors by providing efficient and friendly customer care. You’ll inspire and empower them to take action against food waste and to become part of the movement.

The role will include responsibilities such as

• Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
• Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews)
• Handle priority situations with high care, as well as contact users and stores proactively when necessary
• Help build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To Go
• Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour
• Understand and communicate our customers’ needs and motivations to our internal teams locally and globally

We are looking for

• Experience in Customer Service or Account Management
• Full written and verbal proficiency in Spanish and English to communicate with users and partners.
• Someone based in Toronto with availability to work from Saturday to Wednesday, with days off on Thursday and Friday
• A first-class and inspiring communicator, who is able to draw on those skills to set the bar high.
• Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP.
• A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners.
• Detail-oriented individuals who are able to stay focused through repetitive tasks.
• Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus.

Our values

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

What we offer

• A rare opportunity to work in a social impact company (and certified B Corp) where you can use your commercial skills to drive positive change
• An open company culture where you have the independence and room to unleash your creativity
• A strong team culture where learning together is encouraged and successes are celebrated together
• The experience of being part of an international company with over 1350 enthusiastic and highly talented teammates across 20 countries – always ready to share knowledge and support!
• Strong personal as well as professional development in a thriving, high-growth scale-up environment.

Too Good To Go Canada welcomes all applicants and are happy to provide any accessibility accommodations required for candidates. If you have an upcoming interview and require any accommodations please email [e-mail] We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong. We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.