Partner Relations Coordinator (Toronto)

Second Harvest; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Benefits package

Pension plan

Flexible hours

Vacation

Job summary

Second Harvest is seeking a Partner Relations Coordinator to support and strengthen its network of non-profit partners across Toronto, Brampton, and Mississauga. You will deliver exceptional customer service, manage partner inquiries, and help ensure annual compliance processes.

You will collaborate with internal teams and partners, maintain accurate records, and contribute to a positive partner experience while supporting national operations in a hybrid work environment.

Qualifications

• Experience building and maintaining relationships with non-profit partners or clients is essential.
• Strong customer service ethos with professional communication and problem-solving skills.
• Excellent written and verbal communication; ability to explain processes clearly.

Responsibilities

• Build and maintain positive relationships with non-profit partners across Toronto, Brampton, and Mississauga.
• Deliver professional customer service and respond to inquiries and tickets.
• Coordinate annual compliance audits for partner locations and ensure documentation is up to date.
• Support partner communications, outreach initiatives, and operational projects.
• Provide back-up support for the National Operations team as needed.

Skills

Relationship building

Customer service

Communication

Organization

Project coordination

Collaboration

Problem solving

Adaptability

Non-profit experience

Tools

Microsoft Office

CRM software

Project tracking tools

Job description

Elevate Your Career and Impact at Second Harvest

Location: Must be based in Toronto/GTA

Date: August 2026

Department: National Operations – Food Rescue

Reports to: Senior Operations manager (Toronto)

Status: Full-Time (New vacancy)

Work Type: Hybrid (As needed)

Time Required on Site: As needed

The Opportunity Awaits—Where Passion Meets Impact!

Second Harvest is Canada’s largest food rescue organization and the expert in perishable food recovery. We rescue surplus, unsold food from across the supply chain and redistribute it to non-profits across the country to feed communities. Demonstrating our values of Innovation, Impact and Integrity, we strive for No Waste. No Hunger.

If you are ready to bring your expertise and innovation to a mission-driven organization, this is your moment.

Think we're just about redirecting food surplus? Think bigger.

Here’s why Second Harvest is your next career leap:

• Pioneers in food rescue, we are a renowned leader in perishable food redistribution across Canada.
• With a mission fueled by a no-waste, no-hunger ethos, we're not just changing the game—we're rewriting the rules.
• Our strategic approach aligns with the United Nations’ Sustainable Development Goals (SDGs), making every day a step towards global change.

The Role:

As the Partner Relations Coordinator (Toronto), you will play a key role in supporting and strengthening Second Harvest's network of non-profit partners across Toronto, Brampton, and Mississauga. Reporting to the Senior Operations Manager (Toronto), you will build and maintain strong partner relationships, deliver exceptional customer service, and serve as a trusted point of contact for our non-profit partner network.

As a trusted ambassador for Second Harvest, you will collaborate closely with partners and internal teams to support partner success, address inquiries and concerns, and ensure a positive and consistent partner experience. You will also support the annual compliance process, helping to maintain accurate records and ensure partners meet Second Harvest's terms and conditions.

This position requires strong relationship-building skills, exceptional customer service, diligence, and the ability to collaborate effectively with both partners and internal stakeholders in support of Second Harvest's mission.

Your Impact:

Partner Relations & Customer Excellence:

• Build and maintain positive relationships with non-profit partners across Toronto, Brampton, and Mississauga.
• Serve as a professional ambassador for Second Harvest, ensuring a positive and consistent partner experience.
• Deliver exceptional customer service through timely, professional, and solution-focused support.
• Respond to partner inquiries, support tickets, and Food Rescue App-related questions from partners and donors.
• Ensure first responses to partner and app inquiries are provided within two business days.
• Function as a liaison between non-profit partners and Second Harvest Operations, advocating for partner needs while supporting organizational objectives.
• Identify, troubleshoot, and resolve partner and app-related issues, escalating concerns and recommendations to the Senior Operations Manager as required.
• Maintain accurate records of partner interactions, inquiries, and resolutions.

Partner Audits & Compliance:

• Coordinate and support the annual compliance audit process for Second Harvest's non-profit partner locations across Toronto, Brampton, and Mississauga.
• Ensure audit records, documentation, and partner information are complete, accurate, and up to date.
• Schedule and conduct audit calls with partners, professionally representing Second Harvest and gathering all required information.
• Monitor compliance requirements and follow up with partners to ensure completion of outstanding actions.
• Identify opportunities to improve audit processes, procedures, and documentation to enhance efficiency and effectiveness.
• Conduct quality assurance reviews to support the integrity of partner records and compliance activities.

Operational Support:

• Handle inbound and outbound calls, emails, and support tickets related to partner services and operational inquiries.
• Support partner communications, outreach initiatives, and operational projects as required.
• Perform administrative and operational duties that contribute to the overall success of the National Operations team.
• Provide back-up support for the National Operations team during vacations, leaves, and peak operational periods.

Who You Are:

• Relationship-Focused: You build positive relationships quickly and communicate with professionalism, diplomacy, and respect when working with non-profit partners, volunteers, and internal teams.
• Customer Service Excellence: You are committed to delivering exceptional service and creating positive experiences for partners. You respond with professionalism, empathy, and a solutions-focused approach, building trust and ensuring partners feel supported and valued.
• Strong Communicator: You have excellent verbal and written communication skills and can explain processes, requirements, and technical information clearly and confidently.
• Detail-Oriented & Organized: You maintain accurate records, manage multiple priorities effectively, and consistently deliver high-quality work with a high degree of accuracy.
• Project Coordinator: You are skilled at planning, tracking, and coordinating multiple activities, ensuring deadlines are met and stakeholders stay informed.
• Collaborative: You work well independently while also building strong partnerships across teams to achieve shared goals.
• Proactive & Solutions-Oriented: You take initiative, identify opportunities for improvement, and find practical solutions to challenges.
• Adaptable: You learn quickly, embrace new tasks, and confidently support a variety of operational needs in a fast-paced environment.
• Experienced: Experience in a client-facing, administrative, compliance, non-profit, community services, or food sector environment is considered an asset.
• Technical Proficiency: Experience with data entry, record-keeping systems, and Microsoft Office applications. Proficiency with CRM software and project tracking tools are an asset.
• Mission-Driven: You are passionate about reducing food waste and ensuring good food reaches communities in need.
• Values-Aligned: You demonstrate a commitment to equity, diversity, inclusion, accessibility, environmental stewardship, integrity, and confidentiality.

A Robust Compensation Package:

• A competitive salary paired with a robust benefits package.
• Comprehensive group insurance (health, dental, life, AD&D and Long-Term disability)
• Employer match contributions (3%) to a Defined Benefit Pension Plan.
• Employer match contributions (up to 4%) to a Group Retirement Savings Plan.
• Access to parental leave top-up.
• 4 weeks of annual vacation & 1 additional day per year of service (max 30).
• Summer Half-Days to further extend long weekends & Winter holiday closure.
• Access to an Employee and Family Assistance Program.
• Professional growth in a role that makes a real difference.
• Flexible work hours and a commitment to work-life balance.

Second Harvest uses AI tools to assist with application screening. We monitor these tools to reduce bias and ensure fair evaluation based on skills and qualifications.

Commitment to Equity, Diversity, and Inclusion:

Second Harvest is committed to fostering a diverse and inclusive work environment. We strongly encourage applications from all qualified individuals, especially those from equity-deserving groups, including racialized persons/persons of color, Indigenous peoples, women, persons with disabilities, and members of the LGBTQ2S+ community.