Remote Customer Solutions Specialist

Bilinguallink; Laurentides; Remote; CAD 100,000 - 157,000; Full time

Benefits offered by this job

Stock options

Equity

Team events

Company swag

Job summary

LogiSense is hiring a Customer Solutions Specialist to design and implement solutions on our usage-based billing platform. You will partner with customers to understand requirements and translate them into scalable solutions, guiding them through implementation, testing, and launch.

You will work with Product, Delivery, and Engineering teams to ensure successful outcomes, applying SDLC and agile practices. The role supports remote work within Canada and emphasizes autonomy and collaboration.

Qualifications

• 1–3 years in a technical or customer-facing implementation role.
• Experience analyzing and documenting customer requirements into scalable solutions.
• Hands-on experience with JavaScript and/or Python.
• Post-secondary education in CS or related field (or equivalent).
• Understanding of SDLC and agile methodologies.

Responsibilities

• Analyze requirements and design scalable solutions for customers.
• Collaborate with Product, Delivery, and Engineering to ensure successful outcomes.
• Assist customers through implementation, testing, and go-live activities.
• Document requirements, designs, and operational procedures clearly.
• Support knowledge transfer and transitions to ongoing support teams.

Skills

Implementation experience

Requirements analysis

JavaScript

Python

SDLC & Agile

Education

Post-secondary education in Computer Science or related technical field

Tools

Data migration tools

ETL processes

Automation tooling

APIs

Job description

Help Deliver the Future of Usage-Based Billing

LogiSense is looking for a Customer Solutions Specialist who’s passionate about solving complex customer challenges, curious about technology, and excited to work on a platform that powers monetization for the Internet of Things (IoT), Communications, and XaaS industries.

As a member of our Implementation team, you will work directly with customers to understand their requirements, design and implement solutions, and help bring their products to life on our usage-based billing platform. Trusted by enterprise customers, our platform transforms complex usage data into clear and accurate billing.

At LogiSense, we believe billing should be simple and transparent. Customers should pay only for what they use, and the systems that enable this should be intelligent, scalable, and reliable. That’s exactly what we’re building—and we’d love for you to be part of it.

Why Join LogiSense?

• Remote-first culture with the flexibility to work from anywhere in Canada
• A people-first environment that values integrity, balance, and innovation
• Competitive compensation, exceptional benefits, and funded learning & development opportunities
• Hackathons, team events, and regular chances to share ideas and shape product direction

The Role

As a Customer Solutions Specialist at LogiSense, you’ll do more than implement solutions—you’ll become a trusted partner to our customers. You’ll analyze requirements, design scalable solutions, and support customers through implementation, testing, and launch. You’ll collaborate closely with Product, Delivery, and Engineering teams to ensure successful outcomes and contribute to the evolution of our platform.

At LogiSense, we live by three core values: Be good. Seek balance. Get paid.
They guide everything we do—and we hope they resonate with you too.

What You’ll Bring to the Team

Expertise and Experience

• 1–3 years of experience in a technical or customer-facing implementation role
• Experience analyzing and documenting customer requirements and translating them into scalable solutions
• Hands‑on experience with JavaScript and/or Python
• Post‑secondary education in Computer Science or a related technical field (or equivalent experience)
• Understanding of SDLC and agile development methodologies

Implementation and Technical Skills

• Experience with data migration, ETL processes, and system integrations
• Ability to deploy solutions including configuration, implementation, and integration
• Experience troubleshooting issues during unit testing, system testing, and user acceptance testing (UAT)
• Ability to support customers through go‑live and post‑launch activities
• Familiarity with automation and configuration‑as‑code approaches to improve delivery timelines
• Experience using AI tools to facilitate data migrations and workflow processes

Collaboration and Delivery

• Experience working cross‑functionally with Product, Engineering, and Delivery teams
• Ability to coordinate UAT cycles with customers and stakeholders
• Strong documentation skills, including requirements, solution design, and operational procedures
• Ability to contribute to knowledge transfer and support transitions to ongoing support teams

Mindset and Approach

• Strong problem‑solving skills with a customer‑first mindset
• Excellent communication skills (written and verbal)
• Ability to manage multiple priorities and work independently in a remote environment
• A collaborative team player who thrives in a fast‑paced, evolving environment

Bonus Points If You Have:

• Experience working with billing platforms, fintech, IoT, or telecommunications systems
• Experience with APIs, integrations, or data transformation tools
• Exposure to cloud environments and SaaS platforms
• Experience improving implementation processes through automation or tooling

Find Your Balance With Us

Flexible Work, Built Around You

• Choose where and how you work: remote‑first, in‑office, or hybrid—whatever suits your lifestyle and productivity
• A culture of trust and autonomy where your results matter more than where you sit

Well-Being & Growth

• Generous paid time off, holidays, and a company‑wide holiday shutdown
• Dedicated time and funding for personal learning, certifications, and professional development
• A collaborative and respectful environment where you can grow—and help others grow too
• Opportunities to take on challenging work that expands your skill set and impact

Get Paid What You’re Worth

Compensation & Benefits

• A competitive salary within the estimated range of $70,000 to $110,000 with RRSP matching
• A comprehensive benefits package covering dental, vision, prescription, and extended healthcare that begins on day one
• Paid vacation and additional company holidays

Additional Perks

• Access to stock options and equity for long‑term, high‑impact contributors
• Team events, company swag, and a vibrant culture that celebrates people, passion, and progress

More Than Just a Job

At LogiSense, we’re not checking boxes—we’re building a team of sharp, curious, and driven people who care about what they do and how they do it. We offer autonomy, flexibility, and world‑class pay and benefits because we believe great work happens when people feel valued and supported.

We’re looking for a Customer Solutions Specialist who’s ready to grow, contribute, and help shape the future of our product and company.

Your voice matters. Your ideas matter. You matter.

Join us. Let’s build something remarkable—together.

The salary amount for the successful candidate is determined by LogiSense in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

LogiSense is proud to be an equal opportunity employer. If you require accommodations at any stage of the recruitment or employment process, just let us know—we’re committed to making our workplace accessible and inclusive for everyone.

Our hiring process utilizes AI‑enabled tools to assist with resume screening and applicant ranking based on job‑related criteria. All AI‑recommended results are reviewed by our human recruitment team before any final decisions are made.