Account Manager at SensorUp

Matcha; Canada; Hybrid; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Remote-first

Unlimited PTO

Company equity

Work from anywhere stipend

Job summary

SensorUp is seeking an Account Manager to manage a book of Oil & Gas customers, working with Customer Success and Revenue leadership. You will drive product adoption, renewal preparation, and expansion opportunities, partnering with Product to support growth while guiding customers through the post-sales lifecycle.

You will be a reliable, customer-facing partner translating technical capabilities into practical value.

Qualifications

• 3+ years in Account Management or Customer Success in B2B SaaS, with renewals experience.
• Exposure to oil & gas operations or emissions or regulatory reporting (OGMP 2.0) is an advantage.
• Comfort building relationships with operational and technical stakeholders.
• Ability to build a business case for continued investment in enterprise software and to work through procurement/renewal processes.
• Strong communication skills and organizational habits to track a growing book of accounts.

Responsibilities

• Support Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) goals within your book of business.
• Identify and qualify expansion opportunities; close straightforward expansions and partner on larger deals.
• Drive day-to-day feature adoption and help customers move from detection toward mitigation of methane emissions.
• Maintain regular cadence with day-to-day and management contacts; prepare business reviews with the CRO.
• Prepare renewal materials and flag at-risk accounts early so leadership can step in.
• Support handoffs from Sales to Account Management and Implementation for Day 1 readiness.
• Identify and develop reference-able customers and conduct on-site visits as needed.
• Capture VoC signals and inform roadmap priorities with Product leadership.

Skills

Account Management

Customer Success

Renewals

Expansion

Job description

Who We Are

SensorUp is a purpose-built integrated platform to connect field operations and corporate reporting across the full emissions management lifecycle, from field inspections and leak detection through repair verification, regulatory and voluntary reporting, continuous improvement, and audit. We work with some of the world's leading upstream and midstream methane operators, and we're at an inflection point: growing our enterprise customer base, deepening strategic partner relationships, and building toward a future where AI-assisted emissions management is the norm, not the exception.

We're a focused, cross-functional team distributed across Canada and the United States, moving fast and motivated by the problem we're solving. We believe that eliminating fugitive methane emissions is both an environmental imperative and a solvable operational challenge, and we build our platform accordingly.

Our Vision

We're building the infrastructure layer for how the energy industry measures, manages, and monetizes emissions, from LDAR programs and OGMP 2.0 certification to carbon credit markets. Our goal is a world where every methane molecule is accounted for, and every operator has the tools to act on that data in real time.

The Role

As an Account Manager, you help manage a book of accounts within our Oil & Gas customer base, working closely with a Customer Success and Revenue team leadership. You are a reliable, customer-facing partner who translates our technical capabilities into practical value for the people using our platform day to day.

A member of the Revenue team, you support the post-sales account lifecycle: driving product adoption, preparing accounts for renewal, and surfacing expansion opportunities for the team to develop further. You'll partner with Product to support the growth Sales has landed, with your manager providing direction on strategy and escalations.

Your Impact

• Commercial Health: Support Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) goals within your book of business.
• Account Expansion: Identify and qualify expansion opportunities by understanding what your customers are trying to solve next. Close straightforward expansions independently and partner with Revenue team leadership on larger, multi-stakeholder deals.
• Adoption: Drive day-to-day feature adoption, help customers move from "detection" toward "mitigation" of methane emissions.
• Stakeholder Alignment: Maintain a regular cadence with your day-to-day and management-level contacts. Prepare and run business reviews, partnering with the CRO for executive-level conversations.
• Renewal Support: Prepare account health reviews and renewal materials, flag at-risk accounts early so management can step in when needed.
• Time to Value: Support smooth handoffs from Sales and to Account Management and Implementation, helping new customers reach Day 1 readiness.
• Advocacy & Presence: Identify and develop reference-able customers and case study candidates, and maintain a consistent presence through regular check-ins and periodic on-site visits.
• Voice of the Customer (VoC): Capture signals from the field and bring them back to the CRO and Product leadership to inform roadmap priorities.

Your Experience

• 3+ years in Account Management or Customer Success in B2B SaaS, with hands-on experience running renewals and contributing to expansion opportunities.
• Some exposure to oil & gas operations and emissions or regulatory reporting (e.g., OGMP 2.0) is an advantage. We're happy to build this knowledge with you if you bring the right customer instincts.
• Comfort building relationships with operational and technical stakeholders.
• Ability to build a clear business case for continued investment in enterprise software and to work through standard procurement and renewal processes.
• Strong communication skills and the organizational habits needed to track a growing book of accounts with multiple stakeholders across each customer organization.

Why SensorUp?

• A strategic thinker who is nimble and willing to drive change in a fast-paced startup environment.
• A technically fluent customer advocate who finds as much satisfaction in closing a deal as they do in solving a technical problem.
• A creative problem solver dedicated to helping the world's largest energy companies reach net-zero.

Why SensorUp?

At SensorUp, the work is meaningful and the team is intentional. We're remote-first, fast-moving, and committed to making sure you have what you need to thrive — professionally and personally.

Compensation & Equity

• Competitive salary
• Company equity

Time & Flexibility

• Unlimited PTO + regional holidays
• Flexible work schedule
• Remote-first
• Work from anywhere stipend

Health & Wellbeing

• Group insurance (medical, dental & vision)
• Life & AD&D
• Personal spending account (Canada: health or personal use; US: FSA/DCA)
• Employee assistance program

Tools & Setup

• Company laptop

Salary Range

Salary ranges are determined by the role and level required for the position. Factors including job-related skills, experience, relevant education or training and location determine individual pay. The position is also eligible for equity, bonus, and participation in our total rewards package in your area.

Diversity & Inclusion

SensorUp is an equal employment opportunity employer. We welcome and encourage applications from everyone regardless of race, colour, gender identity, gender expression, age, ancestry, place of origin, ethnic origin, citizenship, creed, sex, record of offences, marital status, family status or sexual orientation, religion, veteran or military status, or mental or physical disability status. In fact, it’s our diversity that makes us who we are. If your experience and interests match some of the above, we want you to apply. You belong here! We aspire to achieve great things and to accomplish that, we must bring together a diverse set of people with different backgrounds, perspectives, and skill sets to create our solutions and make a difference in the world.

Accommodations will be provided upon request by candidates participating in all aspects of the selection process.