Remote Customer Service Representative (Prince Edward Island)

MCI; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A prominent BPO provider in Canada is seeking a Customer Service representative. This role offers hourly pay plus bonuses, comprehensive benefits including medical and dental coverage, and work-from-home flexibility. Candidates should have strong communication skills, a high school diploma, and the ability to type quickly. This position provides opportunities for career advancement and a fun work environment with daily contests and prizes.

Benefits

Comprehensive benefits including medical, dental, and vision coverage

Paid time off

Paid training

Flexible work-from-home options

Opportunities for career advancement

Qualifications

• Must be at least 18 years of age.
• Excellent organizational, written, and verbal communication skills.
• Ability to multi-task and maintain focus in a fast-paced setting.

Responsibilities

• Listen to customers to understand their needs and resolve issues effectively.
• Utilize systems and technology for account management tasks.
• Identify sales opportunities and promote products.

Skills

Organizational skills

Communication skills

Typing speed (20+ wpm)

Customer service skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Hourly pay plus bonus incentives
- Comprehensive benefits including medical, dental, and vision coverage
- Paid time off and paid training provided
- Opportunities for career advancement and personal growth within the company
- Work-from-home flexibility with a casual dress code
- Engage in daily contests and win prizes, enhancing a fun work environment

What to Expect (Job Responsibilities):
- Listen to customers to understand their needs and resolve issues effectively
- Utilize systems and technology for account management tasks
- Identify sales opportunities and apply skills to promote products
- Escalate customer dissatisfaction to the managerial team when necessary
- Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):
- Must be at least 18 years of age
- High school diploma or equivalent
- Excellent organizational, written, and verbal communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications):
- Experience in a customer service or sales environment
- Strong aptitude for conflict resolution and negotiation
- Proven ability to multi-task and maintain focus in a fast-paced setting
- Demonstrated reliability and punctuality in attendance
- Experience working in a team-oriented environment

#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."