Remote Customer Service & Office Admin — Flexible Hours

Splash N' Learn; Barrie; On-site; CAD 53,000 - 58,000; Full time

Job summary

Splash N’ Learn is seeking a Customer Service Representative to join the Swimmer Care Team in Barrie, ON. This in-person, full-time role focuses on delivering exceptional service and smooth administrative operations for our swim school families.

You will handle inquiries by email, phone, and messaging, assist with registration, manage class bookings and payments, track attendance, and support reporting. You’ll collaborate with instructors and management to create a welcoming, efficient

Qualifications

• Excellent verbal and written communication.
• Strong customer service orientation.
• Organized with attention to detail.
• Ability to manage multiple priorities.

Responsibilities

• Provide warm, professional onboarding of clients.
• Address inquiries via email, phone, and messaging.
• Assist with registration and enrollment.
• Manage bookings, records, and payments.
• Support KPI tracking and reporting.
• Coordinate with staff and management.
• Maintain confidentiality and teamwork.

Skills

Customer service mindset

Verbal and written communication

Organized and detail-oriented

Remote communication comfort

Multi-tasking

Job description

Splash N’ Learn is seeking a Customer Service Representative to join the Swimmer Care Team in Barrie, ON. This in-person, full-time role focuses on delivering exceptional service and smooth administrative operations for our swim school families.

You will handle inquiries by email, phone, and messaging, assist with registration, manage class bookings and payments, track attendance, and support reporting. You’ll collaborate with instructors and management to create a welcoming, efficient