Remote Customer Service Agent - $21.50 per hour

JunkLuggers Canada; Toronto; Remote; CAD 30,000 - 60,000; Part time

Job summary

A local service provider in Toronto is seeking a Universal Call Center Rep. The ideal candidate will have at least one year of sales experience and excellent communication skills. Responsibilities include assisting customers with bookings and providing support through various channels. This role offers a flexible schedule with a minimum of 20 hours per week and a pay rate of $21.50 CAD per hour.

Qualifications

• At least 1 year of sales experience is required.
• Strong verbal and written communication skills, including grammar, punctuation, and spelling.
• Ability to work a minimum of 20 hours per week.

Responsibilities

• Assist customers in understanding the Junkluggers service and schedule.
• Handle customer interactions through phone, email, and text.
• Address a broad spectrum of customer needs, including service bookings.

Skills

Excellent verbal communication

Strong written communication

Empathy

Customer service skills

Job description

Overview

Learn more about the gig:

At the Junkluggers, we take great pride in our commitment to providing exceptional customer service and preserving the environment. We are dedicated to supporting our local communities and doing our part to protect the planet. Our unique service was created to combine our passion for customer satisfaction with our commitment to environmental sustainability.

Role

Universal Call Center Rep : are sales representatives who are trained not only to excel in selling but also to handle a wide range of customer service inquiries. They possess exceptional soft skills, including empathy and a strong desire to please customers, making them highly effective in providing both sales support and customer care.

Compensation

• Earn $21.50 CAD per hour¹
• Paid $21.50 CAD per hour. Fees apply ($2.00 per hour Marketplace Licensing Fee and $1.00 LiveXchange Service Fee).

Responsibilities

• Assist the customers in understanding The Junkluggers service and schedule.
• Handle customer interactions through various channels, including phone, email, text message and others.
• Gig Responsibilities :
• Comprehensive Customer Assistance: Address a broad spectrum of customer needs, from booking an appointment to customers' general inquiries.
• Communicate directly with customers regarding current and future service requests, which includes but is not limited to scheduling, rescheduling, and canceling appointments.
• Quickly evaluate customer needs and provide efficient and effective options, demonstrating flexibility and adaptability in handling diverse customer requests.

Schedule & Hours

• Work a minimum of 20 hours per week. You can work more hours if you would like to do that.
• Set your own flexible schedule between Monday-Friday: 7:30am–11:00pm EST (Peak: 9:00am–4:00pm EST)
• Saturday: 7:30am–8:00pm EST (Peak: 7:30am–8:00pm EST)
• Sunday: 9:00am–8:00pm EST (Peak: 11:00am–3:00pm EST)
• Minimum 20 hours per week from Monday to Sunday (including Holidays), between 7:00AM and 8:00PM MST.

Experience & Skills Requirements

• At least 1 year of sales experience (required).
• Strong verbal and written communication skills, including grammar, punctuation, and spelling (required).
• Must render at least 20 hours per week following the Operating / Peak Hours stated above.
• Strong verbal and written communicator.

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