Remote Crypto Customer Success Pro

Newton; Toronto; Remote; CAD 25,000 - 36,000; Full time

Job summary

Newton is seeking a Customer Success Representative to deliver exceptional support to our customers. You will help with signups, identity checks, and guiding users through the Newton app while maintaining a positive user experience.

You will work with a remote Canadian team, handling inquiries via live chat, resolving issues, and building strong relationships. A passion for crypto and a customer-first mindset are essential for success in this role.

Qualifications

• Experience in a contact centre, retail, or service environment.
• Able to adapt to a fast-paced, rapidly changing environment.
• Tech-savvy with excellent typing skills.
• Strong reading, writing and communication skills.
• Willingness to learn about cryptocurrency and trading.

Responsibilities

• Guide customers through the signup process and identity verification checks.
• Provide daily live chat help desk support.
• Engage in human conversations to identify and resolve issues.
• Maintain quick response times by managing assigned tickets and same-day review.
• Collect customer feedback and report bugs to help improve Newton.

Skills

Customer service experience

Typing skills

Reading and writing communication

Problem solving

Adaptability

Job description

Newton is seeking a Customer Success Representative to deliver exceptional support to our customers. You will help with signups, identity checks, and guiding users through the Newton app while maintaining a positive user experience.

You will work with a remote Canadian team, handling inquiries via live chat, resolving issues, and building strong relationships. A passion for crypto and a customer-first mindset are essential for success in this role.