Remote Consumer Survey Participant (Entry-Level)

Clubshop | US; Whitby; Hybrid; CAD 46,000 - 48,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Randstad Canada is seeking an Operations Officer I to join a collaborative back-office team in Scarborough, ON. This entry-level role covers processing, claims support, data entry, and vendor portal interactions in a banking and insurance context.

The position is full-time on a 6-month contract with potential extension, hybrid work (3 days onsite, later 4). Pay rate CAD 22.43/hour, with emphasis on accuracy, teamwork, and continuous process improvement.

Qualifications

• 0–2 years of administrative or operational experience.
• High school diploma or higher education.
• Strong written and verbal communication skills.
• Proficient with MS Office, especially Excel and Outlook.

Responsibilities

• Daily operations: execute salvage recovery activities, assist with claims processing, perform data entry, upload documents to vendor portals, and manage transactions via ministry portals.
• Reconciliation & Processing: perform operational reconciliations and execute routine transactions accurately and on time, meeting SLAs.
• Process support: investigate, refer, or elevate processing issues to appropriate internal partners to maintain high service quality.
• Data management: safely handle sensitive data, maintaining discretion and confidentiality.
• Continuous improvement: identify opportunities to streamline processes, enhance service delivery, and support business initiatives.
• Compliance: adhere to internal regulations, enterprise frameworks, policies, and procedures.

Skills

Administrative support

Attention to detail

Communication skills

Team collaboration

Education

High School Diploma or higher

Tools

MS Excel

MS Outlook

Job description

We are seeking a detail-oriented Operations Officer I to join a collaborative, high-performing operations team. In this role, you will perform a broad range of general and specialized processing activities, assist with claims and projects, handle data entry, reconcile records, and interact with internal partners and vendor portals. This position offers a great entry-level opportunity for candidates looking to build a career in the banking and insurance sectors within an inclusive environment.

Position Details

• Title: Operations Officer I
• Job Type: Full-time, 6-Month Contract (Extension/Conversion Possible)
• Location: Scarborough, ON (Hybrid: 3 days/week onsite, moving to 4 days; Mon/Wed/Thu anchor days)
• Work Schedule: Monday – Friday, 8:00 AM – 4:00 PM (100% Back-Office)
• Pay Rate: $22.43

Advantages

• Industry Exposure: Gain valuable back-office operational experience within the banking and insurance sectors.
• Structured Onboarding: Comprehensive 2 to 3-week training program provided to set you up for success.
• Hybrid Flexibility: Enjoy a hybrid work model with fixed anchor days.
• Growth Potential: Opportunity for contract extension or permanent conversion based on business needs and performance.
• Competitive Compensation

Responsibilities

• Daily Operations: Execute salvage recovery activities, assist with claims processing, perform data entry, upload documents to vendor portals, and manage transactions via ministry portals.
• Reconciliation & Processing: Perform operational reconciliations and execute routine transactions accurately and on time, meeting established Service Level Agreements (SLAs).
• Process Support: Investigate, refer, or elevate processing issues to appropriate internal partners to maintain high service quality.
• Data Management: Safely handle sensitive data, maintaining complete discretion and confidentiality in alignment with policies.
• Continuous Improvement: Identify opportunities to streamline processes, enhance service delivery, and support key business initiatives.
• Compliance: Adhere to internal regulations, enterprise frameworks, policies, and procedures.

Qualifications

• Must-Have:
  0–2 years of relevant administrative or operational experience.
  High School Diploma or Post-Secondary Education.
  Strong written and verbal communication skills.
  Proficient with MS Office, specifically Microsoft Excel and Outlook.
  Exceptional attention to detail and strong organizational skills.
  Ability to thrive in a team environment while managing individual deliverables to meet SLAs.
• Nice-to-Have:
  Prior office administration experience working directly with vendors.
  Experience within the motor insurance industry.
  Basic knowledge of AI productivity tools (e.g., Microsoft Copilot).
  Previous experience in financial reconciliation or data analytics.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.