Remote Client Success Manager

Bilinguallink

La Prairie

Remote

CAD 70,000 - 110,000

Full time

3 days ago

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Benefits offered by this job

Fully remote work environment

Mentorship from leadership

Career progression

Job summary

Pavago is hiring a remote Client Success Manager to own relationships, retention, renewals, and revenue growth for a fast-growing marketing agency serving US roofing and home services clients.

You will manage a portfolio of 50-60 accounts, guiding onboarding through renewals, while identifying opportunities to expand business and drive measurable performance.

Qualifications

Experience in Client Success, account management, and driving revenue growth.
Proven ability to manage a portfolio of client accounts and renewals.
Strong consultative communication and relationship-building skills.

Responsibilities

Lead onboarding for new clients and set success metrics.
Own a portfolio of 50-60 active client accounts and drive renewals.
Identify upsell opportunities and coordinate with internal teams.

Skills

Client Success

Account Management

Sales & Growth

Relationship Management

English Proficiency

Tools

CRM Platforms

Google Workspace

Microsoft Office

Project Management

Client Communication Platforms

Job description

Client Success Manager (Revenue Growth & Client Success) - Remote

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a high-performing Client Success Manager (CSM) to own client relationships, retention, renewals, and revenue growth for a rapidly scaling marketing agency serving roofing and home services businesses across the United States.

This is not a traditional customer support role.

You’ll take ownership of a portfolio of approximately 50-60 client accounts, guiding each client from onboarding through renewals while identifying opportunities to expand their business. You’ll partner closely with media buyers, creative teams, and operations, allowing you to focus on client outcomes, strategic conversations, and long-term account growth.

If you have the mindset of a closer, enjoy managing client relationships, and are motivated by revenue growth, accountability, and measurable performance, this role is a strong fit.

What You’ll Own

Client Onboarding

Lead onboarding for newly signed clients.
Collect required assets and information for campaign launches.
Set clear expectations regarding timelines, deliverables, and success metrics.
Drive fast, organized campaign launches.
Establish a strong foundation for long-term client success.

Client Relationship Management

Own a portfolio of approximately 50-60 active client accounts.
Build trusted, long-term client relationships.
Conduct strategic check-ins and business reviews.
Proactively manage expectations and address concerns before they escalat
Ensure every client understands campaign progress and next steps.

Account Growth & Renewals

Manage your client portfolio like a sales pipeline.
Categorize accounts based on health, engagement, and revenue opportunities.
Drive client renewals through consistent communication and strong performance.
Identify and execute opportunities for:

Market expansion
Service expansion
Prepaid retainers
Additional products and services

Position recommendations as strategic business advice rather than sales pitches.

Client Success & Revenue Growth

Monitor client satisfaction and campaign outcomes.
Collaborate with internal teams to ensure client objectives are achieved.
Identify potential risks and reduce client churn proactively.
Secure:

Renewals
Upsells
Testimonials
Reviews
Client referrals

Contribute directly to recurring revenue growth.

Cross-Functional Collaboration

Work closely with:

Media Buying
Creative
Operations
Leadership

Ensure internal teams remain aligned on client priorities.
Communicate client feedback and opportunities for continuous improvement.

What Success Looks Like

Clients experience smooth onboarding and remain engaged.
Renewals become a natural outcome of consistent value delivery.
Client portfolios continue to grow through upsells and expansions.
Client satisfaction remains consistently high.
Testimonials, referrals, and reviews are generated regularly.
Revenue retention and expansion targets are achieved.

What Makes You a Strong Fit

You take complete ownership of your client portfolio.
You’re proactive and communicate issues before they become problems.
You remain calm and confident during difficult conversations.
You balance empathy with accountability.
You enjoy helping clients grow their businesses.
You’re motivated by measurable results and continuous improvement.
You thrive in fast-paced, high-performance environments.

Required Experience & Skills

Experience

Proven experience in:

Client Success
Account Management
Customer Success
Account Growth
Relationship Management

Experience managing a portfolio of client accounts.
Strong consultative communication and relationship-building skills.
Experience driving:

Client renewals
Upsells
Account expansion

Excellent written and verbal English communication.
Ability to manage multiple priorities simultaneously.
Strong organizational and problem-solving abilities.
Comfortable working independently in a fast-paced environment.

Nice to Have

Experience working in:

Marketing agencies
Digital advertising
SaaS
Home services industry

Background in sales, business development, or account expansion.
Experience supporting recurring revenue business models.
Familiarity with CRM platforms and customer success software.

Tech Stack

CRM platforms
Google Workspace
Microsoft Office
Client communication platforms
Project management tools
AI productivity tools (ChatGPT, Claude, Microsoft Copilot, or similar)

What a Typical Day Looks Like

Review your portfolio and prioritize client opportunities.
Conduct onboarding meetings with new clients.
Hold strategic client check-ins and business reviews.
Collaborate with internal delivery teams.
Identify renewal, upsell, and expansion opportunities.
Resolve client concerns proactively.
Request testimonials and referrals from satisfied clients.
Update CRM records and account health tracking.

In short: You’ll own the client relationship from onboarding through renewal, ensuring every account receives exceptional service while driving retention, expansion, and long-term revenue growth.

Key Metrics for Success (KPIs)