Remote Client Services & Admin Specialist

Normac; Toronto; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Group benefits (EAP)

RRSP matching

3 weeks vacation

Birthday day off

Sick/personal days

Remote work model

Education allowance

Employee referral program

Job summary

Normac is seeking a diligent Client Services Administrator in GTA, Ontario, offering a blend of remote work and monthly in-office from Toronto. You will be the key interface between clients and appraisers, handling proposals, communications, reporting and CRM management with a focus on accuracy and client satisfaction.

The role emphasizes administration, attention to detail, and exceptional communication, supporting growth as Normac expands across Canada.

Qualifications

• Administration certificate or equivalent
• Minimum of 3 years of office administration experience

Responsibilities

• Prepare and follow up on proposals and quotes for new business
• Communicate with clients by phone/email professionally and provide needed information
• Distribute appraisal reports and updates in a high volume environment
• Schedule and coordinate property inspections
• Follow up with clients regarding renewals to maximize retention
• Maintain the company CRM database
• Create invoices for clients
• Build strong rapport with clients and colleagues
• Support monthly report deadlines and team efficiency initiatives
• Contribute to customer loyalty and new business development

Skills

Excellent organization

Communication skills

Independent worker

Attention to detail

Deadline driven

Time management

Team player

Analytical problem solving

Calm under pressure

MS Office proficiency

CRM software experience

Education

Administration certificate

3+ years office admin

Tools

Excel

Word

CRM software

QuickBooks

Job description

Normac is seeking a diligent Client Services Administrator in GTA, Ontario, offering a blend of remote work and monthly in-office from Toronto. You will be the key interface between clients and appraisers, handling proposals, communications, reporting and CRM management with a focus on accuracy and client satisfaction.

The role emphasizes administration, attention to detail, and exceptional communication, supporting growth as Normac expands across Canada.