Remote Carrier Operations Governance Program Manager

SendGrid, Inc.; Alberta; Hybrid; CAD 129,000 - 162,000; Full time

Benefits offered by this job

Healthcare

Retirement plan

Paid time off

Job summary

Twilio is seeking a Program Manager, Carrier Operations & Governance, to build a new global governance function. You’ll own end-to-end improvements across the telecom carrier and wholesale supplier ecosystem, reporting to senior leadership and shaping run-the-business models.

You will design operating models, runbooks, ROEs, and enablement programs to shift teams toward data-informed governance and scalable processes in a remote-first environment based in Canada.

Qualifications

• 5+ years of experience in management consulting or as a Program Manager or Chief of Staff in telecom, RevOps, or strategy and operations.
• Proven track record leading highly visible, cross-functional programs across business, technical, legal, and financial stakeholders.
• Demonstrated expertise driving end-to-end process improvements by integrating policies, business processes, IT/tools, and operational controls.
• Direct experience standing up operating models, team cadences, and operational documentation (runbooks, ROEs).
• Proven track record in designing enablement content and driving organizational change.
• Experience driving RTB cadences, OKR tracking, and operational reporting.
• Strong analytical proficiency using data tools (Excel/Google Sheets, SQL, or Looker).
• Sharp written and verbal communication skills with executives in mind.

Responsibilities

• Lead program execution across cross-functional governance initiatives spanning multiple areas of the business.
• Package and present operational narratives, risks, and performance metrics to leadership and audit committees.
• Lead end-to-end process improvements across carrier operations with data-driven controls.
• Design and stand up the new operating model, cadences, and team structures.
• Create enablement programs, training materials, and frameworks to accelerate transformation.

Skills

Management consulting

Program management

Cross-functional leadership

RTB cadence

Data analysis

Excel/Google Sheets

SQL/Looker

Tools

Jira

Confluence

Airtable

Python

Coefficient

AI tooling

Job description

Twilio is seeking a Program Manager, Carrier Operations & Governance, to build a new global governance function. You’ll own end-to-end improvements across the telecom carrier and wholesale supplier ecosystem, reporting to senior leadership and shaping run-the-business models.

You will design operating models, runbooks, ROEs, and enablement programs to shift teams toward data-informed governance and scalable processes in a remote-first environment based in Canada.