Remote Bilingual Overnight Banking Advisor

RBC; Kelowna; On-site; CAD 55,000 - 75,000; Full time

Job summary

RBC is seeking an Overnight Banking Advisor to deliver exceptional service across phone, email, chat, video, social media or mobile. This full-time role offers flexibility to work from home and/or RBC centres, with shifts to cover evenings and nights.

You will champion RBC brand, resolve client questions, and promote digital banking solutions while building long-term client relationships. Ideal candidates are self-motivated, customer-focused, and comfortable working independently in a fast-paced

Qualifications

• Ability to work independently with strong time management and organization.
• Excellent multi-channel customer service skills across phone, email, chat.
• Experience in building rapport and handling client needs in finance.

Responsibilities

• Proactively engage clients across channels to deliver outstanding service.
• Respond empathetically to questions and resolve issues at first contact.
• Support colleagues to meet client needs and maintain RBC standards.
• Educate clients on using RBC digital tools.

Skills

Time management

Problem solving

Multi-channel support

Bilingual English/French

Job description

RBC is seeking an Overnight Banking Advisor to deliver exceptional service across phone, email, chat, video, social media or mobile. This full-time role offers flexibility to work from home and/or RBC centres, with shifts to cover evenings and nights.

You will champion RBC brand, resolve client questions, and promote digital banking solutions while building long-term client relationships. Ideal candidates are self-motivated, customer-focused, and comfortable working independently in a fast-paced