Bilingual Overnight Banking Advisor - Remote Ready

RBC; Halifax; Hybrid; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Total rewards-like package

World-class training program

Career development opportunities

Supportive leadership and teamwork

Dynamic, high-performing environment

Job summary

RBC is seeking an Overnight Banking Advisor to champion the RBC brand and deliver exceptional customer service across phone, email, chat, video, social media, and mobile channels. This full-time, shift-oriented role offers flexible work from home and/or centre options and a long-term career path in our Advice Centres.

As part of our team, you will proactively engage clients, resolve questions and banking concerns at first contact, and promote RBC digital capabilities while adhering to compliance

Qualifications

• Ability to work independently, proven time management, organizational and problem-solving skills.
• Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone
• Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team
• Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigation
• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.
• Personal flexibility to work various shifts that meet our clients’ needs Monday to Sunday 10:00 PM to 8:00 AM

Responsibilities

• Proactively engage with RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
• Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
• Contribute to team results by supporting all colleagues to be successful in meeting client needs
• Cultivate and maintain relationships with partners to work as one RBC team
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
• Educate and assist clients with using RBC digital capabilities

Skills

Ability to work independently

Time management

Organizational skills

Problem-solving

Exceptional client service

Multichannel communication

Rapport building

Bilingual English/French

Shift flexibility

Job description

RBC is seeking an Overnight Banking Advisor to champion the RBC brand and deliver exceptional customer service across phone, email, chat, video, social media, and mobile channels. This full-time, shift-oriented role offers flexible work from home and/or centre options and a long-term career path in our Advice Centres.

As part of our team, you will proactively engage clients, resolve questions and banking concerns at first contact, and promote RBC digital capabilities while adhering to compliance